Service Department affects other departments’ numbers and processes. Duties and Responsibilities Provide prompt, dependable, high quality vehicle service to (internal & external) customers. Ensure service department contributes an acceptable level of gross $ net profit.
Maximize productivity levels of service technicians. Ensure service personnel are alert, well trained, and available when needed. Review work-in-progress to ensure quality and timeliness. Occasionally assist technicians when they are having difficulty performing service work. Make estimates for internal and wreck repairs. Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs. Become familiar and efficient with all phases of the computer system required for service and parts management.
Ensure employees keep a clean, efficient, and orderly department. Maintain a high degree of customer satisfaction. Greet customers immediately, in a courteous and friendly manner. Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment. Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make
Things Right”. Gain the trust and confidence of new customers when they are introduced to the service department.
Give special attention to repeat orders to ensure the situation is corrected. Maintain service follow-up programs. Grow the volume of service work. Maintain budgeted revenue and expense objectives. Develop promotional campaigns in conjunction with the Parts & Sales departments. Maintain efficiency reports on sales representatives. Provide reports to GM, as requested. Develop monthly and annual objectives for the department in collaboration with GM. Ensure all end of day reports are completed. Attend training sessions to keep current with service department issues.
Perform other related duties as assigned or requested. Supervisory Responsibilities Establish departmental work schedule, balancing the workloads of all employees with the needs of the department. Enforce and maintain the department work schedule. Monitor and address all comebacks with individual technicians. Establish job assignments for all service employees within their skill levels. Set policies and procedures for service department. Manage employee performance (evaluate and counsel). Ensure employees are following policies expected of them – Inspect what you Expect Assist with recruiting, interviewing, hiring, and termination employees.
Maintain records of all employees’ performance reviews. Ensure appropriate training is provided to all service employees (seminars, workshops, schools, etc. ) Qualifications & Job Requirements Five years’ progressive experience within the service department of a motor vehicle dealership. Strong leadership skills. Strong sales and sales management skills. Previous experience in developing and coaching a high-performance service team. Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers. Capable of pushing and loading motorcycles. High school diploma or equivalent. Valid driver’s license and motorcycle endorsement. Passion for the motorcycling lifestyle and riding community. Physical Demands Requires the use of both hands. Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material. Requires the ability to balance and push a 600+lb motorcycle.
Working Conditions The noise level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles. Frequently works near moving mechanical parts.
of communication and follow-up. When issues arise, proper follow up, resolution and follow through are critical to preserving the purchase experience, and this position is central to that effort. The overarching goal of this position is to deliver on our WIG which is to “fulfill dreams by delivering a premium customer experience creating customers for life.
” Duties and Responsibilities Review CXI surveys and monitor alerts on daily basis, throughout the day. Review and monitor Survey Monkey alerts on a daily basis, throughout the day. Review and monitor online reputation review sites on a daily basis, throughout the day. Review Sales Log, CSI Call Back Log, and e Leads, for overdue activities
on a daily basis. Follow up with customer experience issues and complaints, adhering to our dealership complaint resolution process (Complaint Forms, Complaint Log, Teamwork).
Follow up with Customers to drive CXI surveys. Share stories of success as well as feedback for improvement with management and personnel. Analyze reporting result scores and identify strengths and opportunities and address these. Greet customers immediately, in a courteous and friendly manner. Handle telephone transactions with an upbeat and friendly tone. Answer all customer questions or make a commitment to get the answer in a timely manner. Handle customer complaints according to dealership policy, showing empathy
and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the management team.
Perform other related duties as assigned or requested. Supervisory Responsibilities None Qualifications & Job Requirements Customer experience background. Call center experience. Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus. Ability to learn customer management relationship software. Physical Demands Frequently works on a computer in a typical office environment.
Working Conditions The noise level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles.
is a stocking distributor with repair and fabrication capabilities to provide total customer solutions. Denver Industrial Pumps, Inc. is looking for an experienced shop technician. Shop Technician Requirements : • Tear down, evaluate and repair AODD pumps (ARO, Wilden, Husky, Sandpiper/Warren Rupp), Peerless ANSI, close coupled, frame mounted, split case, and vertical turbine pumps, Goulds pumps, multi-stage, and close coupled pumps.
All brands of piston driven pumps, Blackmer vane pumps and Blackmer compressor pumps, Iwaki and Finish Thompson Mag drive pumps, Tonkaflo multistage pumps, Pioneer and Gorman Rupp self-priming pumps. Most models of Grundfos pumps, Roto-Jet and Thomas pump
high pressure pumps. All brands of progressive cavity pumps. Install and inspect various mechanical seal and packing arrangements on pumps in for repair or on new pump applications.
Review and inspect shop personnel for accuracy of required parts for rebuilds. Machine impellers to specified dimensions for new pump buildups. (Brass and stainless). Utilize the end mill for various machine work application such as cutting slots in hasteloy shaft sleeves. Design, engineer, weld up and build custom fabricated base plates for pumps and motors. Engineer and fabricate custom guards for belt driven and in line pumps. Contact vendors for steel pricing and availability of raw materials or custom
fabricated bases. Proficiency in basic A/C electrical wiring, schematics, motor testing and motor hook up.
Design and build PVC pump systems per the customer’s needs. Assist on field repairs and pump installs as required. Re-supply shop supplies and tools as needed. Assist sales people on their customer related issues. Provide customer training on various pumps. Provide any customer support that is required on various pump issues. Maintain shop equipment for operability (preventive maintenance). Repair, fix, and maintain building operations and shop equipment when required. Other duties may be assigned. Benefits: •Health Insurance, 401K, Year-end bonus based on company profits, PTO Salary: $18-24 per hour, based on experience
