The position willinterface with Tribal Members, Tribal Government Departments, and other related service providers. The Benefits Specialist is expected to exercise initiative and sound judgment in carrying out a variety ofassignments that is within the scope of his/her responsibility.
Work may entail steady pressure with frequentinterruptions involving a high degree of contact by phone or in person. This position is expected to maintain athorough working knowledge of complex benefit functions, Tribal Member Benefit Programs, and services. This position requires confidentiality of critical and sensitive information, records, and reports in addition toadhering to the Tribal Government's
policies and procedures. The Benefits Specialist is expected to conductbusiness in a professional and cordial manner that will uphold the integrity and reputation of The Jena Band of Choctaw lndians Governmental operations and Member Services Department.
EDUCATION AND EXPERIENCEHigh School Diploma and or Hi Set Equivalency required. Associates Degree with two (2) years of relatedemployment experience in a clerical position, or four (4) years of employment experience in a clericalposition. One (1) year of experience working with Tribal Benefits preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but ore not limited to the following: -Assist in the day to day administration and coordination
of Tribal Member Benefits service programs, Membership enrollment, and other related services.
-Provide information and/or documents regarding Tribal Member Benefits, service programs, Tribalenrollment benefits and other related services. -Answer questions and provide general assistance regarding Tribal Member Benefits, services, Tribalenrollment, programs, plans, policies, procedures, rules, and regulations. -Coordinate all enrollment changes for Tribal Member Benefits and service programs. Ensure that Tribal Members have a thorough understanding of the Tribal Benefits, services, and information necessary toparticipate. -Maintain internal and external records and documents.
Organize and collect enrollment change forms for Tribal Member Benefits and service programs. -Provide quality customer service regarding Tribal Member Benefits' and service programs' plan design(s). -Establish and foster good working relationships with service providers, TPA processors, and Tribal Government Departments to resolve Tribal Member Benefits and services problems. Provide assistance inresolving complaints and/or other administrative matters-Analyze reports; prepare, maintain, and distribute information and documents as appropriate andnecessary. -Perform complex, technical and administrative responsibilities relating to Tribal Member Benefits, serviceprograms, Tribal enrollment benefits and other related services.
-Maintain confidentiality of critical and sensitive information, records, and reports-Attend training meetings, and workshops as requested or assigned. -Will occasionally be on call. -Perform other related duties as required. OTHER SKILLS, ABITITIES, AND QUATIFICATIONS-Demonstrate proficiency in English, spelling, punctuation, and writingcomposition. -Must have a working knowledge of computers with the ability to work in a Windows environment withvarious-Software programs such as Word, Excel, etc.
-Must have the ability to learn and administer tasks within Tribal Member Benefits online portal. -Excellent interpersonal and communication skills, both verbally and in writing. -Ability to establish workload priorities, handle multi-tasks and balance diverse projects. -Possess knowledge and understanding of The Jena Band of Choctaw lndians Tribal Customs. CONDITIONS OF EMPTOYMENT-Must successfully pass the required criminal/character background check and drug/alcoholtest. -Ability to travel and participate in training as recommended to meet the goals and objectives of applicable programs.
-Ability and willingness to work non traditional hours including evenings and weekends asrequired. -Ability to adequately and successfully perform all duties and responsibilities of this position. CERTIFTCATES, LICENSES, AND REGISTRATIONSMust possess a valid driver's license, have reliable transportation, and be insurable. DISCTAIMER AND CONDITIONS OF EMPLOYMENTThe above statements are intended to describe the general nature and level of work being performed bypersons assigned to this job. These statements are not intended to be construed as an exhaustivelist of all responsibilities, duties and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verificationprocess. The pre-employment process also requires the ability to pass a criminal background investigation anddrug/alcohol test. DRUG FREE WORKPTACEThe Jena Band of Choctaw lndian Tribe is a drug-free workplace. All employees are subject to a pre-employment and random drug screen. EMPLOYER BENEFITS AND COMPENSATIONThe Jena Band of Choctaw lndians offers a competitive salary and benefits package that includes. 401 (K).
Dental lnsurance. Disability lnsurance. Health lnsurance. Life lnsurance. Vision lnsurance. Paid Holidays. Ongoing Staff Development and Training. TRIBAL PREFERENCE POLICYMembers of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet theminimum qualifications, preferential treatment shall be based on the following criteria and shall begiven in the following order: -Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications-Spouses of enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum jobqualifications-Enrolled members of other recognized tribes who satisfy the minimum job qualifications-Military Veterans-All others who satisfy the minimum job qualifications.
TO APPLY FOR THIS POSITION: Please submit a cover resume, and application to be considered for this position. You can apply using the Applicant Pro system or submit your resume and application via postal mail to Benefits Coordinator, PO. Box14, Jena, Louisiana 71342, in person to theadministration office in Trout, Louisiana, or by email to with Benefits Specialist in thesubject line.
Applications sent through the U. S. Postal Service, must be postmarked no later than the closing date of the posting period. (December 20th, 2023) Job Posted by Applicant Pro
