Living, Assisted Living, Memory Care, and available, short-term Respite Care. Terra Bella Senior Living is looking for a Facility Operations Assistant to join our community Terra Bella Lake Norman. Responsibilities: Responsible for assisting with maintaining a safe, clean and comfortable environment for the residents, guests and team members.
Performs routine maintenance duties to complete all service requests for repair and maintenance of all grounds, buildings, apartment homes, equipment and vehicles in a timely and cost-efficient manner. Routine maintenance duties may include: fixing wall and/or floor coverings; repairing furniture and fixtures; performing basic plumbing work; performing
minor electrical repairs; repairing appliances; painting and refurbishing projects. Assists in the execution of the preventative maintenance program. Assists with working on heating and air conditioning systems, domestic water systems and pumps, refrigeration systems, motors, fans, electrical systems and emergency generators.
Performs carpet and hard surface floor maintenance. Performs deep cleaning and resident suite ‘make ready’ rooms as assigned. Assists with Fire Safety and Disaster Preparedness Evacuation procedures. Qualifications: High School diploma or GED. Technical school education preferred. One (1) year maintenance and/or housekeeping experience preferred. Must have basic
technical knowledge (such as HVAC, plumbing, electrical, mechanical and code compliance) and mechanical ability to perform routine maintenance and repair on mechanical and electrical equipment and possess a basic knowledge of construction principles.
Must possess a general understanding of OSHA, fire prevention, life and safety regulations. Must be able to handle multiple priorities and work independently. Benefits: In addition to a rewarding career and competitive salary, Terra Bella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Terra Bella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V
air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up
system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management. Periodically carry out physical inventory of merchandise.
