Job Opportunities in West Des Moines, IA

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POPULAR
Senior Lead Data Science Consultant - Conduct Analytics and Reporting
1
Senior Lead Data Science Consultant - Conduct Analytics and Reporting
West Des Moines, IA
Dec 15, 2023

business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees.

Our customers invest with us, we invest in you. Apply today. About this role: Wells Fargo is seeking a Senior Lead Data Science Consultant within the CAR - Advanced Analytics Team. The CAR Team is responsible for delivery of quality products to stakeholders that are viewed as valued added, delivered on time and in ways the stakeholders can use, and repeatable, reproducible, and sustainable over time, as

appropriate. Be trusted partners by leveraging information derived from multiple inputs to inform the business of recurring topics and changing trends that facilitate root cause analysis and strategic action.

Provide high quality data and reports and ready access to reports and insights. Risk Management - Demonstrate effective challenge and documentation of model and data quality. Document and challenge metrics, procedures, and controls. In this role, you will: Act as an advisor to senior leadership to develop or influence objectives, plans, specifications, resources, and long-term goals for highly complex business and technical needs that can be resolved through utilizing data-driven

advanced analytical, statistical techniques, algorithms, or models.

Lead the strategy and resolution of highly complex and unique challenges requiring in-depth hypothesis generation and advanced analytics across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced inductive thinking, and coordination of highly complex activities and guidance to others. Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions generated from data driven insights that are large-scale, cross-functional, or companywide strategies.

Strategically engage with all levels of professionals and managers across the company and serve as an expert advisor to leadership to drive recommendations and strategies based on data driven, analytical insights, trends, and patterns. Execute highly complex analytical experiments and create innovative statistical models to discover solutions for abstract business problems across various domains. Interpret and analyze data, using advanced analytics modeling methods and programming, to recommend ways to solve problems and influence business decisions and strategies. Provide consultation on data science best practices, methods, and tools to leverage.

Communicate actionable insights and recommendations using data in a digestible format to a non-technical audience of varying levels, including leadership, across the company. Required Qualifications, US: 7+ years of data science experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science. Desired Qualifications: Experience with Python, Py Spark, SQL, and Machine Learning (ML) and Natural Language Processing (NLP) & Large Language Model (LLM) experience.

Model Development and Model Validation experience. Leads or assists on end-to-end model build efforts from discovery to deployment. Works directly with AI COE on model co-development. Communicates project progress and obstacles. Excellent communication skills and ability to articulate complex material to a diverse audience. Performs pre-/post-model testing, including explain-ability, robustness, fairness testing, etc. Shepherds model from discover to deployment including post-validation activities.

Documents model development in MDD. Conducts ongoing monitoring and reviews. Job Expectations: Ability to travel up to 10% of the time. Ability to work on site per Wells Fargo's standard operating model in one of the listed locations. Posting Locations: CHARLOTTE, NCWEST DES MOINES, IAThe Chief Operating Office Functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Posting End Date: 14 Jan 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9ad99556-fb-475b66d311b2

POPULAR
Commercial Underwriter II
1
Commercial Underwriter II
West Des Moines, IA
Dec 15, 2023

position could be a fit for you! Farm Bureau Financial Services Is looking for a Commercial Underwriter who will be responsible for delivering profitable new business. As a commercial underwriter you will be responsible for effectively accepting, modifying, or rejecting commercial new business risks.

This position will provide excellent customer service to our agents, underwriters, and client members. Farm Bureau Financial Services is looking for someone who has the following skills: communication, analytical, collaboration, show initiative, and ability to manage multiple priorities. If this sounds like you, please apply today! What you'll do: · Review commercial NB submissions to determine

acceptability of risks. · Drive profitable growth through adherence to UW guidelines. · Partner with business center directors to support alignment of commercial operations.

· Achieve business unit goals for client service, growth, loss ratio, and efficient operations within a defined territory. · Collaborate with Farm Bureau agents working with both perspective and current client members. · Assist agency staff in selecting and writing profitable commercial business for Farm Bureau Financial Services. · Manage assigned underwriting tasks to identify business trends, ensure profitability and build relationships, through underwriting new business. · Contribute to the profitability of Farm

Bureau Financial Services by effectively accepting, modifying, or rejecting various commercial new business risks, and through the understanding of adherence to our reinsurance contracts.

· Adhere to underwriting guidelines and best practices and maintain an acceptable quality audit score to ensure profitable growth of commercial business unit. What it takes to join our team: College degree or equivalent required plus at least five years of relevant work experience required. Prior commercial underwriting experience preferred. Strong organizational, analytical, problem solving, and presentation skills required. Computer/keyboard skills appropriate to this position.

Knowledge of all Farm Bureau inquiry systems, automated rating systems, underwriting manuals, valuation software for buildings and vehicles, and industry specific websites to support underwriting activities. Excellent oral and written communication skills appropriate to this position. Ability to read, write and speak English language. What we offer: Health / Vision/ Dental insurance 401K with match Life and Disability insurance PTO / paid holidays / volunteer time off On-site Wellness facility with fitness classes Farm Bureau… where the grass is really greener. Work Authorization/Sponsorship: Currently, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.

Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status. Will fill this position at appropriate level.

POPULAR
Litigation Consultant - Liability  Midwest Region
1
Litigation Consultant - Liability Midwest Region
West Des Moines, IA
Dec 13, 2023

support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Litigation Consultant - Liability Midwest Region

PRIMARY PURPOSE : To address and handle high end cases with serious injuries, complex coverage scenarios and legal inquiries or disputes; to develop a strategy to bring a case to satisfactory resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES Reviews/acts on reports/forms; responds to inquiries; seeks legal opinion and early resolution; and communicates resolution to appropriate parties. Handles high end cases with serious injuries and/or complex coverage scenarios. Responds to decisions, agreement, and/or court order; creates action plan; determines need for examination; gains client authorization. Identifies cases for settlements/redemptions. Gathers/documents additional information

and coordinates with client designees. Requests legal/private investigation; assigns to and coordinates with local counsel; monitors local counsel performance.

Responds to plaintiff's counsel, union, employee, or client requests. Identifies issues and formulates defense strategy. Establishes/adjusts accrued liability and approves administrative expenses. Identifies subrogation opportunities and manages process. Attends and participates in mediations, trials, arbitrations or hearings as needed. Works with partners to affect early return-to-work. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).

QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Juris Doctorate (JD) preferred. Experience Ten (10) years of experience handling litigation including 5 years of claims management experience or equivalent combination of education and experience required. Skills & Knowledge Subject matter expert of appropriate insurance principles and laws for line-of-business handled, recoveries offsets and deductions, claim and disability duration, cost containment principles including medical management practices and Social Security and Medicare application procedures as applicable to line-of-business.

Technically skilled and familiar with legal pleadings, discovery et al Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies #claiminteractionaminer #claims Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Requisition #: R450116ahf9io63

POPULAR
O365 engineer lead
1
O365 engineer lead
West Des Moines, IA
Dec 13, 2023

then we don't stop until we've set the bar even higher. We're ready to help you achieve more. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Purpose: As an O365 Engineer Lead on the End User Technology Team, you will play a crucial role in architecting, building, and maintaining the EUT infrastructure that supports our organization's end user applications and devices.

You will work with a team of engineers responsible for developing, deploying, and optimizing solutions to ensure high availability, scalability, and performance. Your expertise will be instrumental in driving innovation, implementing best practices, and ensuring

the overall stability and reliability in the areas of: Microsoft 365 components (Exchange, Share Point etc. ), desktop operating systems (including Azure Virtual Desktops) and applications, Microsoft Teams/Genesys telephony systems and Microsoft System Center/Microsoft Endpoint Manager.

Accountabilities: Leadership and Team Management: Providing guidance, mentorship, and technical expertise. Foster a collaborative and high-performance culture within the team. Help set clear goals, assign tasks, and ensure timely delivery of projects and conduct regular performance evaluations and provide constructive feedback. Identify skill gaps and facilitate training and development opportunities.

Infrastructure Strategy and Architecture: Architect and drive the Office 365/End User Technology roadmap aligned with the organization's goals, while collaborating with partners to understand business requirements and translate them into infrastructure solutions.

Define, document, and maintain infrastructure standards, best practices, and guidelines. Evaluate emerging technologies and trends to identify opportunities for improvement. Plan and execute infrastructure projects, ensuring scalability, security, and cost-effectiveness. Participate and represent the End User Technology team at Architecture Review Boards while onboarding new technologies Infrastructure Design and Implementation: Architect and design End User Technology solutions that meet the organization's requirements including cloud-based platforms, virtualization, and other infrastructure components.

Automate infrastructure provisioning, configuration, and deployment processes. Ensure proper monitoring, logging, and alerting mechanisms are in place for proactive issue detection and resolution. Collaborate with cross-functional teams to integrate infrastructure with applications and systems. Performance Optimization and Reliability: Identify and address performance bottlenecks, scalability challenges, and system failures.

Continuously supervise endpoint/application performance and conduct capacity planning, implement disaster recovery and business continuity plans to ensure high availability. Conduct root cause analysis and implement corrective actions for incidents. Work closely with security teams to enforce compliance and implement security controls. Collaboration and Communication: Collaborate with other engineering teams, product managers, and partners to understand requirements and deliver solutions. Communicate infrastructure plans, progress, and challenges to relevant partners, participate in cross-functional meetings and provide technical expertise and guidance.

Stay updated on industry trends, best practices, and emerging technologies. Qualifications and Experience: Bachelor's degree in computer science, Engineering, or a related field or equivalent professional experience.5+ years of experience as a senior engineer or technical leader with a focus on infrastructure. Strong expertise in designing and implementing cloud-based infrastructure solutions (AWS, Azure, etc. ). Expert knowledge of Office 365 components (e. g. Exchange, Intune, Share Point, Teams, etc.

). Proven understanding of networking concepts, protocols, and security principles. Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene. Athene is a Military Friendly Employer! Learn more about how we support our Veterans. Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, interaction, national origin, age, disability, marital status, interactionual orientation, veteran status or any other status protected by federal, state or local law. PDN-9997ea43-a0b7-46af-9d0f-740ab67a8a38For more details: jobs-search.

org/architecture-construction_west-des-moines-c431487/job_i1959025923

POPULAR
Clinic ii rn
1
Clinic ii rn
West Des Moines, IA
Dec 12, 2023

and documents in medical record. Performs phone triage, backsses and communicates needs to physician as needed. Acts as problem solver as it relates to patient, family, physician issues according to protocol. Reads and researches patient records, charts and Practice Manager system for other pertinent information.

May dictate history and physical, consults and other professional related Reviews and reports pertinent test(s) and outside examination results, scrutinizes for needed follow-up; communicates to Physician. Participates in professional development activities and maintains professional certifications. Maintains practice standards in regard to Quality Improvement and OSHAPerforms

various procedures and tests according to department guidelines. Schedules admissions and outpatient procedures, and obtains consents. Responsible for meeting all IHC RN competencies.

Covers other IHC duties as requested. Attends meetings and participates on committees as requested. Performs other related work as required. Current licensure as R. N. state of Iowa or compact state. Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks). Proof of completion of Mandatory Reporter Dependent Adult Abuse training within three (3) months of hire. ACLS within 6 months of hire Three years of RN nursing experience

required. Two years of critical care experience or clinical cardiac equivalent experience required.

Level I Cardiac Arrhythmia class completion within 6 months Level II 12 Lead EKG class completion within 1 year Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. For more details: jobs-search. org/information-technology_west-des-moines-c431487/clinic-ii-rn-west-des-moines_i1958166209

POPULAR
Triage cma - west grand clinic
1
Triage cma - west grand clinic
West Des Moines, IA
Dec 12, 2023

allergies, and current medications and presenting problem. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration.

May perform routine tests including but not limited to EKG's. Schedule patients for diagnostic testing and follows up to ensure completion of testing. Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. Prepare, clean and sterilize instruments and maintain equipment; keep patient exam roomsstocked, clean and orderly; dispose of contaminated

items according to protocol. Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

Ensure safety checklists/quality controls are completed as required. Provide for patient safety and protection of patient privacy rights. Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s). Role-Specific Behaviors: these additional behaviors are necessary in the role: Ability to perform EKGs, draw blood and administer injections. Ability to effectively communicate to staff and patients.

Demonstrated knowledge of examination, diagnostic and treatment room procedures.

Through knowledge of the meaning and use of medical terminology and abbreviations. Demonstrate sound judgment and composure with the ability to take appropriate action inquestionable or emergency situations. Maintains a positive, caring attitude towards patients. Good computer skills using a medical management application. Possess a strong work ethic and a high level of professionalism. Education / Accreditation / Licensure (required & preferred): High school diploma or equivalent required. Current/valid Certified Medical Assistant (CMA) certification LPN or RN required or Registered Medical Assistant (RMA) required if applicable.

· Successfully completed Medication Aide 40-hour course or current/valid Medication Aide certification by state agency required if applicable. · May require specialized training such as Non-Certified Radiologic Technician (NCT). · Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. · Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.

Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

For more details: jobs-search. org/manufacturing_west-des-moines-c431487/triage-cma-west-grand-clinic-west-des-moines_i1958166488

POPULAR
Superintendent
1
Superintendent
West Des Moines, IA
Dec 12, 2023
POPULAR
Associate Loan Servicing Representative
1
Associate Loan Servicing Representative
West Des Moines, IA
Dec 10, 2023

training, military experience, or education. Microsoft Office skills, proficient in MS Excel Ability to be flexible with volumes and switching between functions Excellent organizational skills Ability to prioritize daily work Excellent attention to detail.

Job Duties: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances. Identify opportunities to improve loan servicing process within established procedures. Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing. Respond to written and phone inquiries of low to moderate complexity

from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area. Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.

Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers. PDN-9acfb3de-112b-40e7-8fb9-8e66ccfb73a6

POPULAR
Fraud & Claims Operations Representative
1
Fraud & Claims Operations Representative
West Des Moines, IA
Dec 10, 2023

more about career areas and lines of business at . In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Receive direction from managers and escalate non-routine questions Oversee multiple claim types, and take appropriate action to decision the case using multiple

systems and applications Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling - answers high-volume inbound calls and responds to customer inquiries regarding existing credit card claims; May contact customers and/or vendors to validate transactions Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse Contact third parties for research Use a variety of sources for information, including online systems, tools and models May take on special tasks when requested by leadership Required Qualifications: 1+ years of customer

service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of card industry fraud detection or chargebacks Credit card fraud claims or fraud prevention experience Call center experience Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Ability to research and correspond with customers, responding to their questions and concerns with detailed information Ability to research, analyze, and determine a course of action for financial transactions Ability to work effectively in a team environment Customer service focus with the ability to balance needs of clients, shareholders, and team members Excellent verbal, written, and interpersonal communication skills Bilingual speaking proficiency in Spanish/English Job Expectations: Training schedule is 8AM-5PM CST, Monday-Friday for 4 weeks.

Work schedule after training will be 12PM-8:30PM CST, Monday-Friday in office. Position Location: 800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266This position is not eligible for Visa sponsorship. Posting End Date: 17 Dec 2023 Job posting may come down early due to volume of applicants.

We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9acf864d-a627-4e4d-a075-bef05f99ff62

POPULAR
Mechanics - $5,000 Bonus
1
Mechanics - $5,000 Bonus
West Des Moines, IA
Dec 10, 2023
POPULAR
Quality Assurance Administrator
1
Quality Assurance Administrator
West Des Moines, IA
Dec 09, 2023

The candidate should possess excellent Excel navigation skills and data entry abilities. The role requires multitasking capabilities, including listening to calls while navigating through various systems. The Quality Assurance Administrator will be responsible for testing the completion and accuracy of pre-defined standards, following documented policies and procedures, and meeting strict deadlines.

Strong communication skills and the ability to ask questions effectively are essential to succeed in this role. Responsibilities: Conduct Call Monitoring evaluations to ensure adherence to quality standards and identify areas for improvement. Listen to recorded calls, backss agent performance,

and provide constructive feedback to the call center team. Use Excel and other relevant software tools to navigate and enter data accurately. Multitask efficiently by listening to calls while simultaneously navigating through various systems.

Test the completion and accuracy of pre-defined standards and document findings. Follow documented policies, procedures, and quality assurance guidelines consistently. Collaborate with the Quality Assurance team to develop and update evaluation criteria and standards. Identify trends and patterns in call center performance and provide actionable insights to drive improvements. Communicate effectively with call center agents, supervisors, and managers

to address quality-related issues and provide guidance.

Maintain accurate records of evaluations, feedback, and performance metrics. Meet established deadlines for completing evaluations and reporting results. Requirements : Prior experience working in a call center environment is essential. Proven experience in call monitoring and call listening is required. Proficiency in Excel and data entry is necessary. Strong multitasking skills with the ability to listen to calls while navigating systems. Familiarity with quality assurance processes and principles. Exceptional attention to detail and accuracy. Ability to follow documented standards, policies, and procedures.

Strong verbal and written communication skills. Comfortable asking questions and seeking clarification when necessary. Excellent time management and organizational skills. Ability to meet strict deadlines and work effectively under pressure. Associated topics: automation, process, qa, quality assurance, quality assurance analyst, quality assurance lead, software quality assurance, software quality engineer, software quality assurance engineer, test engineer

POPULAR
Rn operating room - surgery center of des moines
1
Rn operating room - surgery center of des moines
West Des Moines, IA
Dec 09, 2023

of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge: We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.

We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives

to support growth and transition to value-based care. We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.

We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines. The new SCA Health represents who we are today and where we are going-and the growing career opportunities for YOU. Responsibilities We are actively hiring for an Registered Nurse (RN) Operating Room. Promote the mission, vision, and values of SCA. backss patient status throughout the perioperative episode of care. Develop an individualized perioperative patient plan

of care. Serve as a member of a multidisciplinary team in planning perioperative patient care.

Qualifications Graduate of an accredited school of nursing. One year of OR and/or medical / surgical nursing experience preferred. Current state nursing licensure to practice in good standings. Successful completion of Basic Life Support (BLS) within 90 of employment or documentation of current BLS certification. Successful completion of Advanced Cardiovascular Life Support (ACLS) Course within 90 days of employment or documentation of current ACLS certification. Successful completion of Pediatric Advance Life support (PALS) course is required when pediatric care is included in the facility scope of services within 90 days of employment or documentation of current PALS certification.

Specialty certification in Perioperative Nursing is preferred. USD $32.00/Hr. USD $45.00/Hr. Graduate of an accredited school of nursing. One year of OR and/or medical / surgical nursing experience preferred. Current state nursing licensure to practice in good standings. Successful completion of Basic Life Support (BLS) within 90 of employment or documentation of current BLS certification. Successful completion of Advanced Cardiovascular Life Support (ACLS) Course within 90 days of employment or documentation of current ACLS certification.

Successful completion of Pediatric Advance Life support (PALS) course is required when pediatric care is included in the facility scope of services within 90 days of employment or documentation of current PALS certification. Specialty certification in Perioperative Nursing is preferred. We are actively hiring for an Registered Nurse (RN) Operating Room. Promote the mission, vision, and values of SCA. backss patient status throughout the perioperative episode of care. Develop an individualized perioperative patient plan of care.

Serve as a member of a multidisciplinary team in planning perioperative patient care. For more details: jobs-search. org/information-technology_west-des-moines-c431487/rn-operating-room-surgery-center-of-des-moines-west-des-moines_i1955391066

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