package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program. The Customer Inventory Specialist (CIS) will be the primary Customer contact for all inventory-related issues and communication. The Customer Inventory Specialist will coordinate, manage and communicate all aspects of inventory control required to maintain a high level of Customer confidence and satisfaction.
The CIS will work with the appropriate plant and warehouse staff to rapidly identify, investigate, resolve and communicate inventory related matters. The primary objective for this role will be to ensure continual and relentless inventory accuracy to support timely
and accurate reporting to customers, optimized sourcing/receiving/shipping/invoicing as well as effective management of Rework/Off-Spec/Held inventory. The CIS will coordinate with Planning, Procurement and Warehouses to assure the production plan can be met, reconciliations are swiftly and accurately completed, scrap/yield expectations are being monitored and met and products are being delivered on time.
The CIS will also be responsible for maintaining a Smartsheet to log and manage Customer requests, complaints and issues. Essential Duties and Responsibilities: Monitor and manage Customer inventory. + Work with Warehouses to assure Inventory accuracy at all times. + Review requirements
with Planning/Procurement to assure ample inventory is on-hand or incoming to support production campaigns.
+ Monitor incoming POs and work with Procurement/Customer/Warehouse to assure on-time delivery and receipt of inventory. + Work with Warehouses/Logistics/Transportation to assure inventory is on hand to support production campaigns. + Monitor Raw Material Issue Transactions and Inventory on hand for FIFO usage. + Monitor Material Issue and Production Booking transactions daily throughout campaigns to assure accurate transaction processing. + Spot check and cycle count Inventory throughout campaigns. + Participate in Work Order reconciliation process to reconcile post-production inventory swiftly and accurately.
+ Communicate reconciliation results, particularly scrap/yield with Plant Management and ultimately the Customer. + Swiftly cycle count, button-up and reconcile inventory post campaign to assure accuracy. + Communicate post campaign inventory to Planning/Procurement and Customer to start planning for the next campaign. Manage Customer Inventory Exceptions. + Assure swift tagging and transformation to Rework where appropriate. + Assure swift tagging and segregation/isolation of Inventory at Customer request. + Assure swift tagging and transformation of Held/Off-Spec inventory.
Help Manage the Disposition and Rework Process. + Identify/analyze/monitor Rework, Held/Off-Spec or segregated inventory to formulate plans so convert to sellable product or dispose. + Coordinate and execute rework projects. + Coordinate and regularly communicate with task owners to assure timely execution and completion of plans. Manage Customer Requests, Complaints and Issues. + Maintain a Smartsheet to log and track all Customer claims, requests, complaints or other issues. + Communicate/coordinate with Customer Service and Customers to formulate and execute plans to swiftly resolve and complete all issues.
Manage Orphan or Problematic Inventory. + Regularly analyze Inventory to identify old, obsolete, expired or soon to expire inventory. + Coordinate with Customer, QA and Planning on disposition, consumption or disposal plans. + Monitor and oversee execution of plans. Oversee Cycle Counting Process where necessary. + Work with Cycle Counter(s) to assure execution of counting processes. + Communicate results to Customer and appropriate plant staff. Assist with development of processes, tools and reports to support Inventory optimization.
Follow GMP guidelines and be Safety oriented. Required Qualifications: Previous Inventory/Warehouse management experience. Previous Customer Service experience. High attention to detail. Ability to manage multiple projects/tasks simultaneously. Excellent communication and coordination skills. Excellent organizational skills. Excellent systems and technical skills Experience with ERP systems, specially MRP and Inventory Control preferred Bachelor's degree or equivalent preferred
world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. In this role, you'll be a pivotal figure in Field Inventory Control for the North America Service Business.
You'll help develop a comprehensive inventory strategy, manage field service processes, and analyze market trends. Your work will focus on practices impacting employee and customer experiences. Your strategic approach will be key to our operational efficiency and customer satisfaction. GENERAL RESPONSIBILITIES: • Analyze inventories by truck and determine appropriate stock levels based on customer base, install base, and
geography covered. • Generate regular reports on inventory levels, turnover, and forecasting. • Identify and recommend improvements in inventory management processes.
• Assist in demand planning and forecasting activities. • Communicate inventory levels and potential issues to management. • Use data-driven insights to backss inventory reports and order patterns to identify needs for automatic, recurring delivery. • Executes daily inventory analysis; identifies and works with other functional groups to resolve discrepancies and problems. • Provides inventory reports to Field Service Leadership. • Identify irregularities in daily operational processes that create inventory issues. • Provide
timely and appropriate reporting of investigation, requested metrics, and KPIs.
• Ensure optimal planning policies and guidelines. • Designing and implementing an inventory tracking system for optimized inventory control procedures. • Create detailed reports for adjustments, inventory operations and stock levels. • Critical-thinking skills to establish action plans and routinely backss their effectiveness. • Organizational skills to manage multiple moving pieces, people and orders. • Participate in cross-functional meetings to discuss inventory-related matters. REQUIRED EXPERIENCE & EDUCATION: • Proficiency in statistical analysis and data modeling. • Experience with data visualization tools (e.
g. Tableau, Minitab, Power BI). • Experience in forecasting and demand planning • Advanced Excel skills (Pivot Tables, VLOOKUP, macros). • Ability to analyze large datasets to identify trends and insights. • Skilled in process improvement and efficiency optimization. • 5 years of relevant business experience, including experience with inventory management functions. • Knowledge of Inventory management standards and best practices. • Bachelor’s degree in Business, Supply Chain, Statistics, or related field. • Possess excellent English communication skills, both written, verbal, and presentation, to effectively communicate business cases to all levels of peers, suppliers.
• Proficient with Microsoft Office Suite REQUIRED SKILLS • Excellent verbal and written communication skills. • Excellent interpersonal skills and attention to detail. • Thorough understanding of inventory policies and procedures. • Ability to problem-solve and action plan problems. • Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline oriented environment. • Willingness to be flexible with time and adjust to a changing work environment.
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation. • Ability to use sound judgment and discretion. KEY METRICS: • North American Service revenue, margin, and operating profit • Joint ownership (with Area Directors of Service) of Service CX metrics: NPS, PM Pull %, Communication metrics • # of process improvement projects/initiatives completed (+ ROI metrics) • Additional metrics based on key focuses for the year REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavioral skills of the position as well as: Collaborates: Involves others as appropriate to accomplish individual and group goals.
Encourages unity rather than “us vs. them” thinking. Welcomes and acknowledges the ideas and input of others. Customer Focus: Searches for ways to improve customer service. Follows up with customers to ensure problems are solved. Independently anticipates and meets customer needs. Internalizes customer feedback and provides innovative ideas to meet their future needs. Decision Quality: Demonstrates good judgment in routine, day-to-day decision making.
Makes sound independent decisions in urgent and non-routine situations. Considers various inputs, criteria, and trade-offs to arrive at effective decisions and recommendations. Drives Results: Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion and closure. Innovation: Suggests creative ideas and innovative solutions. Explores multiple alternatives and approaches to overcome obstacles and find solutions. Is open to and builds upon new ideas and solutions offered by others. Instills Trust: Is honest and straightforward when working with others.
Honors agreements and commitments, even when working through competing priorities. Nimble Learning: Applies new concepts and principles to address problems. Learns from mistakes and adjusts accordingly. Learns quickly when facing new situations Values Differences: Behaves with sensitivity toward differences in cultural norms, expectations, and ways of communicating. Seeks out the diverse perspectives and talents of others. Works effectively with others who have different perspectives, backgrounds, and/or styles. Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, interaction, national origin, physical or mental disability, age, military service, pregnancy, interactionual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
