supporting dealers, distributors, and end customers. Define, create, and use Key Performance Measurements to define areas of improvement and set actions that are required to be taken to improve processes and tools. Own warranty labor rate peer averaging tool which sets the revenue the dealers can make working on customer units.
Implement best practices in the industry to bring right tools to the customers through global customer support field teams in order to better understand customers' needs and requirements, and deliver the best-in-class customer field support and high-quality, smart farming solutions. Pilot Customer Field Support projects and initiatives to improve technical support
and services to customers, and drive speedy technical resolutions. Define and implement processes, systems & tools used to improve the Global Customer Support Field Organization deliverables that supports dealers, distributors, and end customers, including projects and initiatives.
Define, create, and use Key Performance Measurements to define areas of improvement and set actions that are required to be taken to improve processes and tools. Monitor and action response times to resolve technical warranty questions and goodwill claim requests. Own warranty labor rate peer averaging tool which sets the revenue the dealers can make working on customer units. Enhance peer average calculation
by including parts supersessions (parts upgrades and replaced parts) and smart analytics on most common words used for failure description.
Conduct regular review with Dealer technicians and Field Service Representatives to backss accuracy of peer average hours. Implement and enhance Tech Ready tool, including replaced parts and peer average hours, allowing Dealers to quote repair quickly and more accurately for farmers, supporting a consistent warranty experience. Must have a Bachelor's degree in Engineering, Mechanical Engineering, or related field and Must have 2 years of experience with: (i) working with agriculture dealers and customers; (ii) using agriculture product knowledge to support Service Managers, Technicians, and Customers; (iii) developing and delivering aftersales Global Projects; and (iv) supporting the creation and execution of product recalls.
Experience may be gained concurrently. Position eligible for telecommuting within normal commuting distance to Duluth, GA office. Apply online at careers. /
grow, our business grows. Every day. Every way. AGCO is looking for a highly motivated, extensively experienced Cybersecurity Senior Manager of Operational Technologies, to protect our manufacturing facilities. In this role you will be tasked with ensuring the protection of our many global manufacturing sites and technologies from current and emerging cybersecurity threats.
You will work with many other business functions to achieve a good balance of security vs. productivity. The role of Senior Manager Operational Technology, Cybersecurity is to lead the development and execution of AGCO’s OT security strategy. This critical role will be responsible for building and leading the global
OT security function, defining a comprehensive roadmap, and driving the design and implementation of robust security controls for our operational technology assets.
What you will do: Develop and execute a comprehensive global OT Security strategy for AGCO, aligning with the organization’s overall objective. Establish and build the global OT security function. Create and maintain a forward looking 1,3, 5-year OT security roadmap, identifying key milestones and initiatives to enhance security posture. Spearhead the design and implementation of robust network segmentation, monitoring, and security controls, ensuring the protection of critical operational technology assets. Conduct quantitative
risk analysis to identify vulnerabilities, prioritize mitigation efforts, and optimize resource allocation for maximum impact.
Strike a harmonious balance between OT security requirements and operational and business needs of the manufacturing ecosystem. Proactively monitor and stay abreast of advancements in OT technology and emerging threats, taking proactive measures to safeguard AGCO’s future safety. Collaborate closely with senior leaders across multiple business functions globally to align OT security goals with overarching organizational objectives. Provide regular progress reports to senior leadership, conveying the current state of OT initiatives and day-to-day activities.
What you will bring: Bachelor’s degree in IT, Computer Science, or equivalent academic 9-14 years of OT cybersecurity experience within a manufacturing environment or Critical Industry Experience designing and implementing: ICS, SCADA
