excel. Position reports to Client Services Manager or VP of Client Services Key job tasks may include (but will not be limited to): · Detailed note taking of regular scheduled client calls. · A minimum proficiency with use of computers and software applications used to perform the job.
· Research of client healthcare data to understand and improve file processing metrics: a. Documentation of onboarding process for new clients during the implementation phase to ensure proper client set upb. Regular check of process flow for production clientsi. Assists with monitoring daily/weekly file processingii. Does back-end analysis of client account file issues to provide recommendations for improvement1.
Payment Analysis2. File Analysis· Client Questions: a. Will be assigned specific tasks from client questionsi. Will present findings in a user-friendly formatb.
Maximize the solution implementedi. Works internally to improve process flow and maximize returns for clients· Works for the Client Services Manager to ensure research tasks are completed timely: a. After training will have a detailed understanding of the file process monitoring and maintenanceb. Ability to understand specific instruction and provide resolutionc. Strong Excel and Power Point skills are critical skill sets for this positiond. Client Services role and good communications skills necessary Policy and/or Regulatory
Requirements: As a condition of employment, incumbent will be subject to all applicable Medlytix policies and procedures and as applicable subject to Medlytix's and/or business entity's policies and procedures.
Violation of Medlytix's or business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc. ). · Must complete Medlytix's and applicable business entity's training relating to HIPAA/PHI privacy and security relating training no later than the start date or as required by business entity.
Must maintain a current status on any Medlytix and/or business entity's training requirements.
