Pay Range $22.75 - $34.75 hourly Job Details Job Description Depth & Scope: Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and
systems Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions.
Manages the Store currency levels, tracks currency shipments and deliveries Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting
integrity, Customer privacy and colleague safety Engages Customers, backsses needs, responds by providing service(s) or guidance Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term Coaches Teller team on financial transactions, customer experience, effective referral opportunities Plans, organizes and coordinates the activities for own area and resolves operational issues Manages team requiring workforce to decision on acceptable level of risk – specifically low risk potential (loss/reputational) transactions and/or requests Provides decision making authority of issues managed generally limited to non-standard issues or exceptions Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required Leads by example and coaches Teller team on achieving individual performance metrics Partners with Store Leadership to achieve both store and individual performance metrics Ensures accurate use of all equipment by staff Job Requirements Education & Experience: Undergraduate degree preferred and/or 2+ years of relevant experience Excellent organization, interpersonal and communication skills Sound judgment in decision making and problem solving Demonstrated knowledge of Banking Compliance Regulations Company Overview Our Values At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors.
In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.
Making Your Well-being a Priority A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues backss, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e. g. eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote.
Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.
As an organization, we keep growing – and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/interactionual Orientation/Gender Identity.
Accommodation If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at xyz X@. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.
Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you! Business Line TD Bank AMCB Job Category(s) Retail Banking - Customer Service Country United States State (Primary) New York City (Primary) Mineola Job Expires 13-Jan-2024
offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career? Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular. Come and join our community! Rockefeller NY The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied.
Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization. In This Position, You Will Operations Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures Reference the client by name in all transactions to provide personalized service Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures Re-stock and balance
assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required Assist in the processing of night depository bags and currency, and ATM settlements as required Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes backssment and audits Sales Work with branch manager and supervisor to attain or exceed individual goals Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.
g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc. ) Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank Best in Class Customer Experience Promote environment of ongoing customer feedback and continuous improvement Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues Risk Management Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered Promote the branch's active involvement within the community and report all CRA related activities to supervisor Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors Maintain confidentiality of customer information and adhere to bank policies and procedures at all times To Be Considered, You Will Need Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience Salary Range Information Our base salary for this position located in New York City generally ranges between $20.00 and $22.00 hourly, depending on business need and on your qualifications and experience.
Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. Base salary may vary if position is based in other geographic locations. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. If you have a disability and need assistance with the application process, please contact us at xyz X@. This email inbox is monitored for such types of requests only.
All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response. As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances.
By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you are a California resident, please click here to learn more about your privacy rights. Popular is an Equal Opportunity Employer Learn more about us at and keep updated with our latest job postings at jobs. /usa/. Connect with us! Linked In Facebook Twitter Instagram Blog Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Compliance, Law, Part Time, Legal
