PC infrastructure equipment, along with keeping existing PC infrastructure equipment up to date and working properly for Saint Gobain Employees in the locations that they are assigned to. They will also act as the remote eyes and hands for the other SGTS team to support local infrastructure needs at the field locations.
The User & Site Support Analyst (Level 2) will be the first escalation for the ITSM vendor. This role is required to be on site in Malvern, PA 5 days per week. Operations: Carries out interventions with users Takes charge of troubleshooting incidents requiring an intervention Provides users local technical support and assistance Perform onsite analysis, diagnosis, and
resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
backss the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM and so on. Collaborate with immediate supervisor to ensure efficient operation of the company's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation software
products. Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Perform moves, adds, and changes requests as they are submitted. Ensure that physical desktop connections are in proper working order. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Maintain an inventory of all Computers and related equipment. Update all configuration items in Service Now Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Security / Standards Adherence Keep abreast of all new Security changes both from Saint-Gobain and Outside vendors Assist with management and enforcement of IT Security polices and standards established by Saint-Gobain.
Customer Relations Ensure that customer needs are taken into account in line with the strategy defined by DSI Group. Measure customer satisfaction and provide reporting. Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Build sustainable relationships and trust with customer through open and interactive communication.
Follow communication procedures, guidelines, and policies. Contributes to Knowledge Base by updating and creating new knowledge base articles Will occasionally require working outside of normal business hours. On-call availability 24 / 7 with cell phone coverage Other duties as assigned by their immediate supervisor Required Qualifications What do you bring? Ability to be in Malvern, PA office 5 days per week. Hybrid is not available for this role. High School Diploma/GED required. Associate's or bachelor's degree (technical or business related) is a plus 3+ years applicable work experience with PC and/or IT management is required.
Prior experience servicing internal customers in a large complex organization is preferred. Excellent customer service skills Experience with Microsoft Office/M365 is required. Experience with other Microsoft Office tools and workflow software is preferred. Ability to influence others without having direct authority. Experienced in applying and following established procedures and work instructions to complete day to day responsibilities, which are well-defined and straight-forward, but require occasional deviations.
Requires strong analytical and problem-solving skills, capable of sound decision making. Focus efforts and attention on understanding and satisfying customer needs, while participating in the Company's quality standards. Strong written / verbal communication skills. Listen to others to interact in the most appropriate and constructive way. Additional Description What are our perks? We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to: Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Pet Insurance options: Insurance plan & prescription discount program for your furry friends Employee Recognition Programs Perk Spot: Our exclusive one-stop online discount marketplace Live Well: Rewarding you for living a healthy lifestyle Company Summary Why work for us?
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home. Legal Statement Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. PDN-9aebf78f-f1af-48ef-8af5-353883bd908f
and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in the assigned retail store locations. Primary responsibilities of what you would do: Develops and compiles documentation related to comprehensive investigations into a variety of risk or loss situations within the retail store.
Coordinates law enforcement activity and compiles case files for prosecuting attorneys; works closely with law enforcement and prosecuting attorneys monitoring progress and providing additional information and data in support of law enforcement investigations and cases. Detain shoplifters and recover stolen merchandise. When requested
by HQ Asset Protection or the Legal Department, represents REI in court. Monitors and backsses physical security of assigned retail stores and works with HQ Asset Protection on any issues of security.
Administers Asset Protection training program for stores to build Asset Protection capacity and expertise among store management and staff. Support market stores with Asset Protection services, when directed by HQ Asset Protection. Adheres to REI's and HQ Asset Protection's policies and procedures and ensures that such policies and procedures are implemented throughout the store. Collaborates with HQ Asset Protection and the store managers to establish and deepen the understanding and support
of in-store Asset Protection activities. Participates in periodic training and subject matter updates provided by HQ Asset Protection.
Provides evaluations of store specific Asset Protection strengths and opportunities. Provides consistent reporting to Field Asset Protection leadership on opportunities and ideas for enhancement of Asset Protection activities and outcomes in the stores. Responsibilities and Qualifications Minimum of 5 years loss prevention/asset protection/security experience in a retail store setting with a national brand (or equivalent experience) External theft investigations and apprehensions Internal theft investigations Internal interview trained (preferably Wicklander & Zulawski program) Report writing / case management.
Physical inventory processes Inventory shrink analysis and action plan collaboration. Understanding of retail business operations and processes Physical security systems - CCTV, burglar alarms, EAS, security hardware backssment of operational processes execution Training asset protection awareness skills to management and staff Safety procedures/inspections in a retail environment Preferred Qualifications: Has provided multi-store support as needed and as assigned by a supervisor. Has supported new store AP vendor operations and turn-over processes.
CFI (Certified Forensic Interviewer) certified. Loss Prevention Certified (LP Foundation) Store Operations background REI hires, trains, and promotes regardless of race, religion, color, national origin, interaction, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization.
We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements.
Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $24.38 - $36.59 per hour PDN-9acb7bac-c96f-4ab0-a3bf-54507a29c6c2
