Functions Include: Contact center intake, data entry and triage of adverse events, product complaints and medical information cases. Case entry of electronic correspondence into multiple databases. Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of Company's clients, as assigned and deemed appropriate for the role.
Place outbound follow up calls to complete adverse event and product quality complaint reports and to collect additional information as requested by the client. Provide labeled medical/safety information responses
in accordance with regulatory requirements, industry standards, and client and Company internal policies and practices. Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, Company SOPs and client working practices/instructions.
Provide accurate responses utilizing approved labeling and Company FAQ responses. Assist Medical Information Coordinators in providing full and compliant documentation per SOPs. Adhere to Company and country-specific privacy policies. Other duties as assigned. Qualified candidates must have: Life Science
degree. Professional telephone etiquette; active listening and pleasant speaking.
Excellent English language skills especially verbal and written (including proofreading) communication skills. Ability to write fluent and grammatically correct American English. Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability. Ability to correctly identify inquirer's question(s) and formulate and communicate an accurate response. Excellent interpersonal skills including empathetic customer service skills. Ability to multitask with attention to detail within restrictive timeframes. Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to organize and prioritize in quickly changing environment within resource constraints. Ability to learn, take instruction and apply to daily operations/tasks. Receptive to constructive feedback. Self-motivated with the ability to demonstrative initiative and internal drive. Willingness to seek out additional workload/projects. Effective work independently and as part of a team. Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat. Preferred experience using a document management system with aptitude to learn other computer systems including inquiry handling database.
duties and responsibilities related to the specialization. Tasks are performed according to written procedures and policies with careful monitoring of quality control and quality assurance practices. Work Performed Perform a variety of tests in clinical laboratories using standard techniques and equipment Perform related duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and performing and reporting analytical tests.
Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedure. Process patient samples for testing using appropriate identification techniques and
written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals.
Maintain inventory of supplies and equipment. Participate in the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper-level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper-level personnel of instrument
malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to the manager or designee.
Understand, comply, and perform all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety, and compliance training as required. Comply with competency testing procedures for the laboratory staff. Comply with laboratory training programs. May provide technical guidance and instruction to students, interns, residents, staff, and other employees. Perform other related duties incidental to the work described herein.
Use behaviors that support the achievement of balanced scorecard targets and support DUHS (Duke University Health System) values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and Abilities Within the clinical laboratories, we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family-centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging.
Minimum Qualifications Education Bachelors of Science/Bachelor of Arts in Chemical, Physical, Biological, or Clinical Laboratory Science; or Medical Technology required. Minimum educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA (Clinical Laboratory Improvement Amendment) requirements are met by the employee for the tasks being performed. Experience None required Degrees, Licensures, Certifications Certification preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, interaction, interactionual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. PDN-9ad9b57c-1dd3-44fb7fe0
development and work closely with proposal development team to prepare and finalize proposals. Prepare text and budget for proposals, rebids and related documents. Participate in strategy calls to discuss customer requirements and identify discrepancies in customer information.
Perform quality control edits on all documents to ensure they are in-line with client expectations and participate in the finalization of documents and distribution to the customer and internal departments. Update and maintain corporate databases as required and ensure accurate information is included in tracking reports. Participate in training / coaching / mentoring new staff. Participate in customer meetings.
Other duties as assigned. Necessary Skills and Abilities: Attention to detail. Intermediate level proficiency with Microsoft Excel (including but not limited to VLookup, HLookups, analyzing data utilizing Pivot Tables and Pivot Charts).
Clinical Research and/or consulting knowledge. Educational Requirements: Bachelor's degree required in Business or Science field. Experience Requirements: Minimum 3+ years relevant experience. Proposal Development experience required.
