level of training to perform job responsibilities. · Updates routine and standardized training programs. · Maintains records of training activities and employee progress and monitors effectiveness of programs. Requirements: Bachelor’s Degree with a minimum of 2 years relevant experience preferred.
• Associates Degree with a minimum of 4 years relevant experience or High School/GED with the completion of the relevant progression program and 6 years relevant experience required. • Working knowledge of customer information and ancillary systems, customer service policy and procedures. • Experience working in a formal management system.
