employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance.
Is accountable for individual results and impact on team. Core Responsibilities: Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues. Handles ADA Accommodations for new hires. Communicates and resolves escalated employee inquires delegated by HR Advisors Executes and enhances process work supported by the HR Shared Services organization. Partners with other
HR departments to promote team alignment. Works with HR services. Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and managers in accordance with SLAs.
Leads team support of new services projects into transition with designated departments. Updates and improves the department database to enable Advisors to take ownership of a higher percentage of inbound inquiries. Makes recommendations for process improvements. Supports service center staff relative to phone traffic as needed. Other duties and responsibilities as assigned. Requirements: 2 years of HR Generalist experience. Experience in ADA Accommodations.
Zendesk ticketing system experience (nice to have). About Talent Solutions Manpower Group is proud to be an equal opportunity affirmative action workplace.
We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive equal consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, interactionual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
Salary: $25/hr. Reasonable accommodation during the interview process can be provided. Contact for assistance. Manpower Group is an EO/AA Employer/Minorities/Veteran/Women/Disabled/LGBT+PDN-9acbc9b4-5df5-4265-a0ea-d03a1f35e528
for managing and maintaining the endpoint devices within our organization's network, including computers, laptops, mobile devices (smartphones and tablets), and other network-connected devices. Endpoint engineers play a crucial role in maintaining the security and functionality of our network, as endpoint devices are often the target of cyberattacks.
This position is open to 100% Remote, Hybrid or Onsite, working at our headquarters in Neenah, WI. Job Responsibilities Configures and manages the settings and security features of endpoint devices to ensure they adhere to company policies and standards. Installs, updates, and maintains software applications and security patches on endpoint
devices. This includes antivirus software, operating systems, productivity software, and more. Creates roadmap for OS upgrades. Implements and maintains security measures on endpoint devices to protect endpoints from malware, unauthorized access, and data breaches.
This may include firewalls, intrusion detection systems, and encryption. Monitors the performance and health of endpoint devices to detect and resolve issues, as well as remotely managing these devices for troubleshooting and updates. Ensures compliance with industry regulations and organizational policies and that endpoints adhere to relevant compliance standards. Implement necessary controls and conducts audits to identify
and address any non-compliance issues. Provides second/third level technical support to end-users when they encounter issues with their devices, software, or network connectivity.
Implements measures to protect endpoints from data breaches, including data loss prevention (DLP) and encryption of sensitive data. Maintains an up-to-date inventory of all endpoint devices within the organization. Responds to, and documents, any security threats. Assists with resolving incidents and developing plans to mitigate future threats. Identifies current and emerging technology issues including security trends, vulnerabilities and threats. Conducts proactive research to analyze security weaknesses and recommends appropriate strategies.
Qualifications Experience: 6+ years experience in Infrastructure in a Technician or Administrator role using Endpoint Security. 3+ years experience supporting assigned technology (i. e. Microsoft, Apple, Android, etc. ) Experience with Endpoint Security, A/V systems (Check Point, Sentinal One, Intune) Experience training and mentoring others desired. Education: Bachelor's Degree in an IT related role. In lieu of Bachelor's Degree, may consider Associate's Degree plus 2 additional years of directly related experience. Other Skills/Qualifications: Understanding of current mobility, endpoint, remote access and security technologies.
Understanding of PCI compliance and ISO 27001 standards desired. Demonstrated project management and multi-tasking skills. Strong organizational skills with meticulous attention to detail. Ability to work independently with technology and vendors as required. Ability to research a technology related topic and communicate recommendations to other technical staff members. Ability to work constructively within a team environment to identify and resolve issues impacting productivity. Strong customer-facing communication skills.
Benefits Medical / Dental / Vision Insurance Annual Reviews / Merit Increases + Quarterly Bonus Program 401(k) with Employer Match + Annual Profit Sharing 17 PTO Days + 8 Paid Company Holidays + 1 Paid Floating Holiday Work/Life Balance & Flex Time Annual Learning & Development Subscriptions Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live Free access to FLEX by Fitness on Demand providing 24/7 access to online workout videos Strong company culture that fosters internal growth and development Computer Equipment Provided for Home Office We Protect People & The Businesses They Run™ Every associate at J.
J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $98,000.00 to $115,000.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. If you experience system-related issues or need assistance with the online application, please call (920) 720-xyz X.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, interaction, age, national origin, religion, interactionual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
