status quo and striving to be best-in-class. JPMorgan Chase is currently seeking an outstanding Managing Director-level candidate to join the Card Services Risk group as the Head of Card and Retail Collections Risk Strategies. You will be a member of the Card Risk Management leadership team and report directly to Card Services Chief Risk Officer.
You will be accountable for end-to-end ownership of collections risk strategies including multi-channel engagement, payment solutions, and recovery strategies. This is a senior-level position with a very visible and influential role in leading and driving the future vision of Card and Retail Collections. You are expected to have deep quantitative
and analytical leadership experience with the ability to manage a diverse and strong team. You will own optimization of our digital, voice, and letter contact strategies, payment program offers, and recovery treatments.
You will be accountable for maintaining a strong risk culture throughout Collections Operations. You will be responsible for developing the leadership talent pipeline within Card Risk Management. You will need to build deep relationships across the firm and will be expected to interact with leadership teams in Operations, Card, and Retail Banking. Leadership and Management: Design and drive vision, strategy, methodology and process for Card and Retail collections and
recovery strategies. Provide clear, concise, and objective risk guidance to operations and business management and comprehensive summary reports on collections activities and performance to the appropriate committees.
Set appropriate and measurable goals and objectives to aid staff development with ongoing review. Identify and attract high performers to develop a best-in-class team while ensuring growth opportunities for team members. Develop staff throughout the department in accordance with company and team goals. Raise the bar on performance, tackle underperformance and promote a high-contribution culture where others do the same. Responsibilities: Define strategic priorities to control and minimize credit losses for customers struggling to repay their loans.
Identify and implement world-class collections and recovery capabilities while ensuring that all aspects of credit, legal, reputational, and operational risks are considered. Provide senior management advice on collections risk issues in strategic decision-making and help guide management with a global view of risk. Work with peers across business and within risk to identify opportunities to personalize treatments as customers begin to exhibit signs of stress to manage risk. Be an effective advocate and spokesperson for management on collections risk issues and risk management strategies.
Develop deep and productive working relationship with the leaders across Operations, Product, Legal, Compliance, and Finance Minimum Skills, Experience and Qualifications We are looking for someone excited to join our organization. If you meet the minimum requirements below, you are encouraged to apply to be considered for this role. Bachelor's degree in a quantitative discipline (Finance/Statistics/Economics/Mathematics/Operations Research) is required; advanced degree is preferred 12+ years of Credit Risk Management or Business Analytics in the financial industry, preferably credit cards.
Proven ability to coach and develop team to deliver results Strong P&L knowledge and understanding of drivers of profitability Strong understanding or working knowledge of Credit Risk Models including Machine Learning and Logistic regression models preferred Strong analytical, interpretive, and problem-solving skills with the ability to develop common sense solutions to complex business challenges Experience with large customer contact centers and digital consumer facing websites and applications is preferred Additional Skills, Experience and Qualifications The following additional items will be considered but are not required for this role Advanced degree is preferred Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
