" other" job-related duties as assigned by management, which achieve the established goals of the wedding sales team, department and clients Field inquiries and forward qualified leads to Sales manager for follow up Drafts and coordinates event paperwork, including but not limited to contracts, credit card authorizations, group event orders and work requests Assist Managers in contacting authorized vendors to coordinate arrangements for functions Work with other departments within the hotel to provide quality service to customers and members.
Maintains customer file management according to GGRC standards Prepare, and distribute daily (BEO) Banquet Event Orders, Events Listing
and Change Orders, and Group Resumes to all the appropriate departments with log changes and any other revisions as assigned within the Markets. Enter contractual event data for programs into Delphi FDC (sales system) on an as needed basis.
Upon receipt of a signed contract, ensure that the data in the Delphi FDC system is accurate with guest rooms, banquets, catering, and event space requirements. Prepare copies of the necessary information for Conference Planning, Accounting and Group rooms, (i. e. turning a file " definite" ), as well as the handling and processing of the canceled agreements. Performs other related duties as outlined by Sales Managers and VP of Sales. Additional
Duties and Responsibilities: Maintains post-event files and ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count in Delphi.
Maintains complete and in-depth files on all future and past events and private parties as directed by departmental standards. Excellent communication skills, both written and verbal required. Attend training as assigned. Practices and observes safety rules and regulations and encourage other to do the same. Timely participates in morning stand up, weekly operations meetings and staff meetings. Follows the company's guidelines for daily professional attire, appearance, and grooming.
Greet every guest, member, and team member with " I Am Proud" standards and set a positive tone for every interaction. Provide extraordinary service that is " Enriching by Nature. " Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model. Comply with company policies and procedures.
Marginal Functions: Interface positively with other departments, helping when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: Minimum Knowledge & Skills: 1 Year Delphi Classic, Delphi FDC, Opera Sales & Catering or similar sales & catering software Preferred knowledge of Jonas, Micro's software or other similar business enterprise or POS related programs Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite Room diagram software's such as Meetings Matrix, Allseated, or Social Tables 2.
Formal Education and Job-Related Experience: 2+ years previous Coordinator experience within luxury resort market or similar role preferred. 3. License, Registration, and/or Certification Required: Valid Driver's License External and Internal Personal Contact: 1. Communications: Daily - Participating in meetings and discussions, contribute to them. Weekly - Consulting to others Occasionally 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs.
or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation.
May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by Applicant Pro
