1+ year of professional client services experience Dynamic communication skills, both verbal and written Creative problem-solving abilities with prior experience going above and beyond to provide a great customer experience Detail-oriented with excellent organizational abilities A strong multi-task who can prioritize effectively and reprioritize as needed Proficiency in the Microsoft Office Suite, including Excel Ability to work weekends required, ability to work overtime as needed The job: Professionally and promptly answer all incoming customer calls and inquiries, define needs, answer questions and consistently solve issues Handle various requests, including customer returns, alternate phone
numbers, address changes, dock check requests, hard copy POD requests, third-party pickup requests, and trace note requests.
Accurately complete the entry of pickup and quote information.
Work cross-functionally with operations, including routing and dispatch, to inform of any special instructions or cut-offs. Monitor and track shipments, providing timely updates and communicate any issues to customers and sales. Conduct research on shipments for corporate and accounting requests and reports. Ensure compliance with state and federal freight regulations. This contract-to-hire role will work on a hybrid basis out of the company's Glen Mills location and is paying up to $17/hour
depending on experience. If you are a motivated individual with a passion for delivering exceptional customer service and meet the qualifications outlined above, please apply with a MS Word version of your resume today!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: jobs. /eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.
This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the Future (TM)PDN-9ae7d858-19ef-4fee6209a8cb0
