nature. Builds internal and external customer relationships by being accountable for representing the department in a courteous and professional manner. Provide additional support and training as requested. Delegates appropriate day-to-day operations to various members of CSC.
GENERAL DUTIES AND RESPONSIBILITIES: Models and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing
prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
Resolves customer problems in a positive and efficient manner. Opens, closes, and services every type of deposit product. Takes consumer loan applications. Ensures that prescribed schedules and operating policies and procedures are followed. Assists in the training of personnel and may be a member of a committee (i. e. Safety Committee) and train personnel on the information obtained from attending committee meetings. Able to effectively and
professionally run the department in the absence of Manager.
Makes recommendations regarding performance for CSC Rep I & II. Models QNB's Sales and Services Excellence. Takes personal initiative and is a positive example for others to emulate. Able to relate to other people beyond giving and receiving instructions. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees. Required availability of all operating branch hours which can include holidays and weekends. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Must be proficient in all aspects of job. Recommendation to be promoted into this position by the Branch Manager and SVP Retail. Successful in motivating team members in all aspects of QNB's Service Excellence. Must complete CSC II requirement within 18 months of hire. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires basic reading, writing and arithmetic skills.
Completion of high school, vocational training or equivalent (completion of some college courses preferred). Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Successful completion of Consumer Lending and any one of the following courses: Commercial Lending, Economics for Bankers, Supervision, Money and Banking, Law & Banking Applications or Principles, or Marketing for Bankers (final grade of " C" or higher).
Other courses may be permitted per discretion of EVP/CRO/CBBO. Must successfully complete Banking of Fundamentals within the first year of employment. This position may require compliance with the S. A. F. E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Must fulfill re-certification of CSC Rep II requirements annually. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKPLACE ENVIRONMENT Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.
