to sustain the Cyber Center of Excellence (Co E) LLC in support of the Future Force. Provide Lifelong Learning Support Desk Capability. Respond to all incoming calls and requests within 4 business hours; address and fix problems and issues within 3 business days.
Ensure functionality of LMS enhancements. Assist customers with technical aspects of all systems within LLC and be available during normal business hours and limited after-hours support. Monitor and answer questions and trouble calls from users of LLC website, LMS online courses, PC-based simulations, or other LLC-related functions. Monitor Cyber Co E Army Training Help Desk (ATHD) and local LLC technical support desk to assist
Soldiers, staff, faculty, and instructors. Integrate ATHD-established policies and procedures into local LLC support desk functions. Assist with incoming requests and route them appropriately.
Provide technical IT support to assist remote or on-site users with technical computer-related problems or direct incoming calls to Government SMEs for other relevant assistance. Provide support for all resident training and online training for Active Army, Reserve Component, and National Guard Bureau courses and training packages hosted on LCMS. Respond to trouble calls, evaluate and analyze compatibility with supported computer configurations, and provide solutions to reported and discerned problems.
Maintain Government's electronic support -ticket log and record all trouble calls, work orders, and oral requests for assistance daily.
Provide immediate call-back service support that includes responding to trouble calls, evaluating and analyzing compatibility with supported computer configurations, and providing solutions to reported and discerned problems. Refer technical questions to appropriate technicians and educational questions about courses to appropriate SMEs and staff and faculty members. Provide monthly Metrics reports on numbers and types of trouble calls logged, on-hold, and resolved. Maintain daily work-order log, recording all trouble calls/work orders.
Develop and maintain database of all trouble calls. Establish fields in database to track users, dates, questions, actions, solutions, provided technicians/SMEs, and remarks. Provide a query capability to find similar instances/trouble calls. Provide Metrics reports for Government staff and faculty. Capture school-level metrics, Data, and records that are useful in reporting performance and activities. Collect data and maintain records of time spent using systems, amount of time spent on system by user, time of day use occurs, time taken to modify and post content, percentage of resident vs.
non-resident users, number of users trained / training validation, Army Training Help Desk trouble tickets, number of active users on system, and feedback through polls and surveys. Collect data and maintain records of feedback through polls and surveys, system down-time, Time of operation under continuity of operations procedures (COOP), Bandwidth utilization. Collect data and maintain records of manpower resources used to create a knowledge object, instructor-student hours, and resource scheduling. Maintain/Update LLC SOP to serve as template for other proponents. Develop and submit recommendations on evolving education and training concepts pertaining to continuous IT education and training within Cyber Co E Regiment.
Host web portals for other proponent schools. Leverage Classroom XXI and Distance Learning assets. Write Extension Campus Implementation Plan that establishes procedures and prioritizes units to serve as Extension Campus sites. Coordinate on-going projects with operational unit, Reserve and National Guard and other units and organizations as required. Charlottesville Employee: Operate and maintain LLC infrastructure, including coordinating with LLC for software and application maintenance, loading and configuring software patches or updates, performing routine database maintenance, running health checks, conducting server log verifications, and performing overall security checks.
Provide input and guidance to technologies, software, and hardware that will enhance and support TJAGLCS LLC mission capabilities. Provide Support to users of online systems and programs associated with TJAGLCS d L Program. Respond to or acknowledge all incoming calls and requests for support within 24 business hours. Resolve or otherwise develop appropriate solution to requests, problems, or issues within 48 business hours Monitor internal ETDL support functions and provide organizational method and metrics for tracking issues and users.
Integrate ATHD-established policies and procedures into local support systems and assist with creation and update of internal TJAGLCS ETDL policies and procedures. Provide a method for and track training of users of ETDL products and system users. Provide backup support to helpdesk functions as needed to include properly routing incoming requests for support. Create method for tracking proponent courses and maintain list.
Create and update method to track courseware deliverables and educational products, and assist in tracking outdated courseware and products in need of update. Assist with drafting ETDL responses to users requesting waivers and exceptions as described in current ETDL policies and procedures, and recommend changes as needed. In support of Liferay capability, design and implement custom page layouts; configure and customize out-of-box applications / portlets; troubleshoot and resolve issues with Liferay portal; install and test patches provided by Liferay Support; work with individual site owners to ensure applications and patches work correctly; troubleshoot and resolve Liferay portal programming bugs as reported by stakeholders; work with end users to identify and troubleshoot issues associated with Liferay portal and applications; provide documentation and end user training for applications; write documentation that describes installation and operating procedures; perform web application design and development; provide custom portlet design and development; and create rich and interactive web-user experiences within CMS.
Create method to organize and track software purchase, licenses, date of Certificate of Networthiness (CON) and expiration of CON.
Create method for tracking software loaded on user systems and ensure users have proper tools to create ETDL educational products. Create and update method for tracking software requests made to local G6 and follow up as needed. Assist with scheduling of ETDL provided training and use of training tools. Must have proficiency with following technologies, including but not limited to: Share Point, Blackboard Learn, Adobe Presenter, Sonic Foundry Media Site, Respondus, Adobe Captivate, Camtasia, Defense Connect Online, Defense Collaboration System, Liferay, Lotus Notes, various web-building and graphics software and Army systems to include ATRRS, RITMS and SABA; Sharable content object reference model (SCORM) compliance requirements; and application development software for TJAGLCS (such as, Unity, VBS3).
For more details: jobs-search. org/manufacturing_charlottesville-c449879/help-desk-support-service-specialist-senior-security-clearance-required-charlottesville_i1969304359
Service). Job Summary Do you enjoy a fast-paced, multi-faceted work environment where you get to be exposed to different types of professional work like Sales, Marketing, Logistics, Customer Service, Equipment operations, project management, conflict resolution, and communication?
If so, we have an incredible opportunity with excellent growth potential. You will be involved in learning techniques on how to develop rapport, establish value while having a sense of accomplishment each day! There is no other place young people with little experience can work to build a resume like College Hunks Hauling Junk and Moving! Responsibilities Go out of your way to be friendly (smile, eye contact,
small-talk) to everyone whom you come in contact with throughout the day – especially your clients. Look, act and become a friendly college hunk – starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction. SAFELY operate at all times. Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc). Make sure the truck has enough receipts, safety equipment, and marketing material. Price jobs aggressively, meeting and surpassing benchmarks. Be able to make logistical
decisions (when to dispose of, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
Lead your team by relevant examples, showing them what the core values of the company are all about. Help to train new hires about the day to day operations and core values. Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc. Check-in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance Qualifications Who we're looking to hire: If you love customer service and helping others, you've come to the right place.
No experience necessary! We provide hands-on training to all to ensure you succeed. Must meet the following qualifications: Must be able to lift 50 pounds with a team. Reliable transportation to and from work. Valid/Active Driver's License. Eligible to work in the United States. Drug and alcohol-free. Must be able to pass a federal background check. Benefits: Giving back to the community by donating two meals to Feeding Children Everywhere for every job we complete. Being a part of a team with great attitudes and work ethic. Flexibility with scheduling. Open-Door Environment; Dynamic culture On the job training Team outings Compensation: $13/hour to $30/hour For more details: jobs-search.
org/lead-mover_richmond-c449903/lead-mover-richmond_i1969270242
Forge, VA. What You ll be Doing Have a passion interpreting financial information? You'll analyze financial information to prepare reconciliations and other financial reports. Whether it's providing audits that can help the customer reconcile their financial transactions, resolving their concerns with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You ll - Analyze and resolve chargebacks from credit card transactions - Prepare and reconcile transactions and report discrepancies - Generate and mail letters as directed What You Bring to the Role - Experience in Bank Reconciliation is a plus - Accuracy-driven
and passionate to keep organized in your work - Proficiency in Microsoft excel (can maintain complex spreadsheets - intermediate level) - 6 months or more of customer services experience - High school diploma or equivalent Physical requirements of the Role - No heavy lifting is expected.
Exertion of up to 10 lbs. of force occasionally may be required What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage starting at $16.25 per hour plus performance bonus opportunities - And we have a healthy
benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit www.
mybenefits. for more information. A Bit More About Your Role We re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can t be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a manager. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Apply Here: ttec. /careersection/5/jobdetail. ftl? job=03SBZ〈=en&src=JB-19502
monetary transactions with customers all while making sure our guests' needs are taken care of. At times you'll be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. The ideal candidate is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service to ensure the guests will return.
Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal. Attention to detail is a must, since you will accept payments for items purchased and
balance the cash register at the beginning and end of the shift. Nice to haves: -High school diploma (or equivalent) -Excellent customer service skills -Excellent verbal communication skills -Ability to operate available equipment, such as cash registers, calculators, or scanners -Mathematical skills, as needed to make the change and give refunds -Knowledgeable about the products and services and customer-related policies at Buffalo Wild Wings - Williamsburg For more details: jobs-search.
org/education_williamsburg-c449848/buffalo-wild-wings-cashier-customer-service-urgently-hiring-williamsburg_i1969780190
Associate Responsibilities include answering phones, greeting members, processing memberships and completing program registrations. QUALIFICATIONS of a Member Services Associate Applicants should have excellent customer service skills, strong computer skills, the ability to multi-task in a fast-paced environment, a high school diploma or GED and be 18 years old or older.
Who we are: The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe
a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community.
The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility. Job Posted by Applicant Pro
reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and Moisture Shield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; Pebble Tec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary Reporting to the Regional Sales Manager- Lead, this position supports our distributors, dealers, and contractors with day-to-day customer relations, such as, product merchandising, conducting product demonstrations and training sessions. This person will also be maintaining display
standards, delivering samples and marketing materials to our dealers. This position will provide excellent growth opportunities within the company. Responsibilities Conduct hands on job site product demonstrations and trainings Support the Regional Sales Manager's by doing the merchandising at our sales locations Develop a territory coverage plan with the support of the RSM Lead and team Work with Salesforce to register and note all activities (training provided) Occasional work required outside normal business hours Time management and travel planning Drive from locations to locations using personal car or plane travel to support the sales team Requirements Bachelor's degree in Business or other
equivalent education with strong direct customer service/sales abilities and people skills Bilingual: Spanish and or Portuguese preferred Light duty truck preferred vehicle Ability to lift up to 50lbs for long periods of time (full days with breaks) Valid drivers license / clean driving record Hardscape experience preferred Overnight travel by car and or plane Excellent communication & time management skills Work well within a team environment Up to 50% travel Computer literate, especially MS Office suite, order tracking software, email, etc.
to meet the member's needs, with the goal of optimizing member health care across the care continuum.
Responsible for performing face-to-face clinical backssments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports.
Primary duties may include, but are not limited to: Identifies members for high risk complications and coordinates care in conjunction with the member and the health care team. Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits. Obtains a thorough
and accurate member history to develop an individual care plan. Establishes short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs.
The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services. May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible. Interfaces with Medical Directors, Physician
Advisors and/or Inter-Disciplinary Teams on the development of care management treatment plans.
May also assist in problem solving with providers, claims or service issues. Directs and/or supervises the work of any LPN/LVN, LSW, LCSW, LMSW, and other licensed professionals other than an RN, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional backssments, as necessary, to develop, monitor, evaluate, and revise the member's care plan to meet the member's needs, and reviewing and providing input on the non-RN clinicians' performance on a regular basis.
Minimum Requirements: Requires an RN and minimum of 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background. Current, unrestricted RN license in applicable state(s) required. May require state-specified certification based on state law and/or contract. Preferred Skills, Knowledge, and Experience: MA/MS in Health/Nursing preferred. Travels to worksite and other locations as necessary.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health.
We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
pay. We also offer generous benefits including medical, vision, dental, both defined benefit and 401(k) retirement plans, short-term disability (STD), long-term disability (LTD), vacation, and sick leave. If this sounds like the opportunity that you've been looking for, apply today!
ABOUT EMPOWER BROADBAND EMPOWER Broadband is a wholly-owned telecommunications subsidiary of Mecklenburg Electric Cooperative (MEC). MEC has deployed a fiber communications system that facilitates EMPOWER Broadband's offering of fiber-to-the-premises (FTTP) voice and internet services to rural residents across Southside Virginia. In addition to its fast growing rank of ultra-high-speed fiber broadband subscribers,
EMPOWER Broadband continues to offer traditional phone services and internet over Digital Subscriber Lines (DSL) in some areas. In addition to providing its subscribers with ultra-high-speed internet access and voice services, EMPOWER Broadband strives to be an excellent corporate citizen that works diligently to enhance the quality of life in the communities it serves.
We look for talented associates who not only meet the job requirements of the position but those who are also willing and eager to give back to their community. At EMPOWER, you are not just an employee, you are part of a family and as such, you will receive the resources, education, and training to be the best in your
field. Plus, we offer competitive compensation and excellent benefits.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you will be responsible for providing excellent customer service, assisting with customer accounts, acting as a liasion between customers and technicians, and promoting EMPOWER Broadband in the community. QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE A High School Diploma or GED is required. Associate's Degree in business, business administration, or a related field is preferred. Three years' experience in a public contact position, customer service, and general office work is required.
The selected candidate must satisfactorily pass pre-employment and random drug/alcohol screenings, participate in a drug-free workplace and have quality work ethic and safety record. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. EMPOWER reserves the right to revise or change the job responsibilities as the need arises.
This job description does not constitute a written or implied contract of employment , other than an " at will" employment relationship. Job Posted by Applicant Pro
in fostering teamwork, rewarding a mbition , and providing opportunities for professional advancement. WHY HILLIS-CARNES? Through our ESOP (Employee Stock Option Program), you receive ownership stock in the company! $200 SIGN-ON BONUS $$$ for all new hires!
An additional bonus after one year of service! Competitive pay. Paid on-the-job training. Generous Paid Time Off/Holidays/Floater Holidays. Paid education expenses for associated certifications. Company cell or reimbursement for use of personal phone Employee Self-Service Portal Employee Referral Bonus program up to $5,000 Free HCEA apparel and work boots Personal Protective Equipment and safety gear Paid mileage Fun company-sponsored
events, Wellness Seminars, and more! Our Benefits Package: Medical (w/Health Savings Account Options) Plans Dental and Vision Plans 100% Employer-Paid Benefits (Long-Term Disability, Basic Life) Voluntary Short-Term Disability Voluntary Life Employee Assistance Program 401k w/ Company Match Employee Stock Ownership Plan (ESOP) in which employees acquire shares in the company; the more successful the company is, the more valuable the shares become.
WHAT WILL I BE DOING? As a Construction Materials Testing Technician in the Chantilly, VA office, you will directly play an integral role in the success of our organization. As part of this team, you will work independently and in collaboration
with our knowledgeable, dynamic staff and on a wide variety of land development and construction projects.
The key responsibilities will include: Field observations at jobsites in the region. Sampling and testing of construction materials. Preparing accurate daily logs that outline your inspections and results of the test you performed on construction materials. The construction materials you will be working with include soil, aggregates, concrete, grout, masonry, asphalt, and structural steel. Daily communication with PM or Operations Manager regarding project progress or other pertinent communication by the contractor. WHAT ARE THE REQUIREMENTS? Reliable vehicle for field work, valid driver's license, and satisfactory driving record.
Ability to meet additional pre-employment criteria. Ability to lift and/or move up to 60-80 pounds (soil and concrete samples, nuclear gauges, other equipment) Ability to work in all outdoor climates and mobility over various terrain. Attention to detail and quality, while adhering to all safety requirements. Effective verbal and written communication skills required. Use of company provided tablet and working knowledge of MS Office programs. Ability to perform basic math and use measurement tools. With training, the ability to read and interpret plans, specifications, safety rules, operating and maintenance instructions, and procedure manuals.
Hiring preference will be given to experienced technicians with verifiable certifications such as ACI, NICET, WACEL, etc. EE/Minorities and Women encouraged to apply. $200 sign-on bonus after 90 days: additional $200 retention bonus after one year. Job Posted by Applicant Pro
in the member's case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum. Responsible for performing face-to-face clinical backssments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports.
Primary duties may include, but are not limited to: Identifies members for high risk complications and coordinates care in conjunction with the member and the health care team. Manages members with chronic
illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits. Obtains a thorough and accurate member history to develop an individual care plan.
Establishes short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs. The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services. May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as
appropriate, within benefits structure or through extra-contractual arrangements, as permissible.
Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on the development of care management treatment plans. May also assist in problem solving with providers, claims or service issues. Directs and/or supervises the work of any LPN/LVN, LSW, LCSW, LMSW, and other licensed professionals other than an RN, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional backssments, as necessary, to develop, monitor, evaluate, and revise the member's care plan to meet the member's needs, and reviewing and providing input on the non-RN clinicians' performance on a regular basis.
Minimum Requirements: Requires an RN and minimum of 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background. Current, unrestricted RN license in applicable state(s) required. May require state-specified certification based on state law and/or contract.
Preferred Skills, Knowledge, and Experience: MA/MS in Health/Nursing preferred. Travels to worksite and other locations as necessary. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
