the Single-Point-of-Contact IT Service Desk This position is contingent upon contract award and government funding of the program.
Duties and Responsibilities: Responsible for providing technical assistance and support related to computer systems, hardware, or software Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution Responds to email or chat messages for customers seeking help Walks customers through problem-solving process Runs diagnostic programs to resolve problems Follows up with customers to ensure issue(s) were resolved Gains feedback from customers about system usage Runs reports to determine malfunctions that continue to
occur Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk Attempt First Call Resolution (FCR) for all requests received Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts Supervisory Responsibilities: Yes Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ) Bachelor's Degree plus eight years of relevant
experience Operational experience with Service Now Experience in the Intelligence Community Exhibit excellent customer service, organizational and time management skills Do D 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification Knowledge, Skills and Abilities: Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
Must be able to handle confidential information with discretion. Must be detail oriented with the ability to manage multiple tasks. Motivated self-starters. Attention to detail Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program. Join our Talent Network For more details: jobs-search. org/marketing_springfield-c449878/helpdesk-subject-matter-expert-va-security-clearance-required-springfield_i1970372459
intelligence (AI), machine learning (ML), and augmented reality (AR). Qineti Q US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies.
Being a part of Qineti Q US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Why Join Qineti Q US? If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives,
disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential.
Qineti Q US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives. Position Overview Qineti Q US is looking to hire an experienced Field Service Representative to support the setup, testing, and maintenance of prototype systems in support of the front line warfighter efforts in various OCONUS
locations. The selected applicant will be responsible for the following: Responsibilities Duties include installing cutting edge technology at CONUS/OCONUS locations.
Supporting that technology through maintenance/troubleshooting of hardware and software components. Additional details of position will be provided to qualified applicants. Required Qualifications Minimum 5 years’ system engineering experience relevant to DODsensor / IT systems and hands-on experience designing/deploying/maintaining PEO IEW&S systems. Possess formal technical training or operational experience supporting sensor systems. Familiar with Linux based OS and command line interfaces.
Writing regular SITREP in an on-time/complete/clear/concise document. Capable of cursory analysis of raw system data with MS Excel and other specialty programs to diagnose possible problems and communicate effectively with CONUS support personnel. Superior verbal/written/presentation communication skills with senior military/government personnel utilizing MS Office applications. Understanding of relevant DODstakeholder organizations. Must be able to fulfill all deployment requirements for Combat Readiness Center (CRC) travel to OCONUS government sites. CONUS/OCONUS Travel will be no less than 80%.
Must have an active DOD Secret or higher level clearance. Preferred Qualifications Experience with the installation and maintenance of standard IT equipment such as Routers/Switches. Company EEO Statement Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to call (540) 658-xyz X Opt. 4 and let us know the nature of your request and contact information. Qineti Q US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, interaction, interactionual orientation, gender identity, national origin, disability, or protected Veteran status.
For more details: jobs-search. org/technology_lorton-c449864/oconos-field-service-representative-security-clearance-required-lorton_i1970244887
