standards of cleanliness are met. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Duties and Responsibilities: Come to work on time. Able to work a flexible schedule.
Uniform and personal appearance is kept clean and professional. Acknowledges and greets guests in public areas with a warm friendly greeting. Ability to courteously engage with, to attentively listen to and respect diverse groups of guests. Be familiar with all hotel services, features and local attractions to respond to guest inquiries accurately. Perform quality cleaning to meet required standards within set time
limits. Clean guest rooms in accordance with Brand Standard methods and requirements. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements. Update status of rooms cleaned on assignment sheet, note discrepancies. Report any damages to the Supervisor, note maintenance deficiencies on work orders. Maintains a clean, safe, hazard-free work environment at all times. Report accidents, pertaining to guests or personal injury immediately. Return and restock cart at end of shift. Ensure security of assigned master key. Turn in lost and found items immediately.
Attends scheduled meetings and necessary training sessions as requested.
Understands the emergency procedures for the entire Hotel. Maintain confidentiality of guest information and pertinent hotel data. Comply with the hotel's Policies, Procedures and Code of Ethics. Performs other duties as required or assigned. Physical, Mental and Environmental Demands: Must be able to perform job functions with attention to detail, with efficiency and under time constraints. Must be able to lift, push and pull 25 lbs. and carry up to 25 lbs. Must be able to bend, reach, kneel, twist and grip items while working in guest rooms. Be able to work in a standing position for long periods of time (up to 9 hours).
Follow directions thoroughly and work with minimal supervision. Skills, Educational Background, Experience and Basic Expectations: High School Diploma or GED required. Customer service skills and communication. Able to organize, plan ahead and manage workload. Work cohesively with co-workers as part of a team. Ability to work effectively in a fast-paced environment.
reward providing tools and confidence to take on bigger and bolder opportunities. We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships. Vision Statement Esperanto Developments Vision is to be recognized as an innovative market leader changing the hospitality industry.
We lead on a path to meaningful growth and make positive impact in the lives of all. Esperanto Development LLC. Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing,
Esperanto Development achieves superior operating results through its strong commitment to guests, associates and owners. Job Description: The Housekeeping Attendant is responsible for the cleanliness of guest rooms.
Required Skills and Requisites: Service orientation. Knowledge of principles and processes for providing customer and personal services. Excellent communication skills. Ability to convey information and ideas Ability to read and understand directions on cleaning chemicals. Ability to use chemicals and equipment in a safe and efficient manner. Weekend Evening and Holidays availability is a must. Bonus Incentives Signing Bonus, $200.00 after 60 days from the date hire.
Referral Bonus: $150.00, after 60 days from the date of hire. Responsibilities and Duties: Obtain room assignments from your Supervisor at the beginning of the shift Check your cart to make sure it is correctly stocked Know the correct procedure for entering a guest room.
After entering a room, move your cart across the opening of the room door with the open side of the cart facing the room. Follow a set pattern of steps for daily cleaning of occupied and check-out rooms so nothing is missed. Check room for damages furniture and equipment. Report all damage and missing items to your Supervisor immediately. Any items found in guest rooms. Lobby, corridor, or in the back of the house are to be returned to Lost and Found with the following information: Date, where found and finder's name.
Before leaving a guest room, give the entire room one last inspection. Notify Housekeeping that the room is clean and whether it is occupied or vacant. Restock your card, remove any trash and dirty linen, at the end of the shift so it is ready for the next day. Respond to guest questions. Provide guest assistance, directions, and information as requested. Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security Department.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. Perform other duties as requested by Supervisor At Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Esperanto Developments, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, interaction, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
