Membership and staff. A hands-on, lead-by-example approach is a must. Duties and responsibilities may be amended from time to time at the discretion of the Clubhouse Manager or the General Manager/COO. Job Tasks (Essential Functions): Maintains professional business etiquette with all members and greets them by name.
Hires, trains, supervises, and disciplines banquet service staff and monitors banquet room labor. Directs pre-meal meetings with banquet room personnel, relays pertinent information such as event count and menu changes, special member request, etc. Ensure that members and their guests have a positive and memorable experience. Ensure floor plans are executed according to reservations
and BEO's. Inspect banquet employees to ensure that they are in proper and clean uniforms at all times. Confirms time, attendance, hours worked and approves bi-weekly departmental payroll in Paycom.
Assures that local and state laws, and club's policies and procedures for the service of alcoholic beverages are consistently followed. Assures proper staffing levels for events. The position demands organization and advanced planning capabilities. The individual needs to work closely with the culinary team, the events sales department, and restaurant managers. Position Profile: Conducts daily pre-shift meetings for all events to inform staff of relevant information and set a positive tone
for service. Reviews and approves timecards for payroll. Generates the bi-weekly banquet work schedule in conjunction with the Clubhouse manager.
Responsible for completing departmental administrative work while maintaining active presence on the floor during service periods. Responsible for the execution of events, banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social events. Plans room set-up based on anticipated guest counts and client needs. Inspects finished arrangements; will be present to oversee setup, service, and breakdown. Professionally accommodates and handles member and guest complaints. Critiques functions to determine future needs and to implement necessary changes.
Attends scheduled staff meetings. Exercises professional judgment and discretion regarding all confidential matters relating to members and employees. Performs other duties as assigned by the Clubhouse Manager and GM/COO. Physical Demands: Able and willing to work long hours, weekends, and holidays. Must be able to stand for a prolonged period. Must be able to lift and carry 50 lbs. Must be able to stoop or kneel. Must be able to speak, read and write fluent English. Must be able to see the computer screen, paperwork, etc. EXPERIENCE & QUALIFICATIONS The successful individual must possess Associates Degree and/or two years of management experience.
Country Club and/or restaurant experience preferred. Demonstrate exceptional interpersonal skills, polished professional personal appearance, be well spoken, self-motivated and a self-starter. Must possess wine and alcohol beverage knowledge. Ability to multi-task. COMPENSATION & BENEFITS Compensation: Commensurate with experience. Employee benefits include: Club sponsored health, dental and vision, voluntary short-term and long-term disability, other supplemental insurances and FSA and HSA options.
Employer paid life insurance, holidays, vacation, personal time off, and employee meals; Club sponsored 401K. Job Posted by Applicant Pro
