Service System, Wennsoft, is a critical tool the Claims Administrator must master. This position will report directly to the Business Support Manager and will work closely with the Warranty Claims Administrator, Dispatchers, and our Hunton Trane division.
Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work! Responsibilities: Monitor dispatch emails for OTM service requests and create new service calls in Wennsoft system with clear scopes of service to be performed and/or provide details of the issues. Verify essential information, including but not limited to, site location, address, site contact information, purchase order
number, and equipment warranty status at the time the service request is received. Ensure all calls are properly entered with correct division and call group into Wennsoft system.
Work closely with all divisions to find a technician best suitable for the repair and confirm date with the requestor. Ensure all documentation needed from requestor is attached to calls. Check status on parts for 90-day extensions, communicate with divisions when parts have arrived, and schedule technicians to complete repairs before deadlines. Check status of parts credits on a weekly basis. Perform quality control of each call to ensure all notes are documented on call summaries, in addition to attaching
any pertinent claim information to the call. Gather documents for retrofits and concessions, EX-invoices, oil analysis and needed approvals.
Review open WIP, reading tech notes to verify call status and provide updates to the Warranty Claims Administrator. Research unit location of Service Bulletins and submit spreadsheet list to division teams. Track all equipment start-ups including type, location, start date and technician. Invoice OTM calls within 5 days and proactively work on accounts receivable. Perform other duties as assigned. Qualifications : Excellent organizational, communication, customer service & people skills required. Computer skills required include computer-aided dispatch, fax software, scanner, e-mail, Microsoft products, and proprietary main frame access.
Ability to read and interpret field service work orders, as well as determine and implement appropriate course of action or follow-up. Job Posted by Applicant Pro
