and accomplish goals. Provides an overall excellent dining experience to all levels of care by performing the following duties. Detailed responsibilities: Dining Room Supervisor - Participates in applicable committees and meetings as required - Completes required in-services; attends all mandatory in-service meetings; complies with all department and facilities policies and procedures - Responds to internal and external communication timely and appropriately utilizing customer service approach - Promotes a teamwork mentality throughout all aspects of position - Helps to implement departmental policies & procedures - Provides quality Customer Service efficiently to residents, families, co-workers
and vendors in a manner to ensure satisfaction - Assists in leading and directing the work of others in the absence of the Dining Room Manager or as assigned - Supervises and develops Dining Service staff who will achieve established department goals and objectives - Assists residents and guests with special needs - Confers with Dining Room Manager and/or food preparation team including other personnel to plan menus and related special events/celebrations and banquet operations - Assists Dining Room Manager in preparation of work schedule Monitors PTO requests and sick calls - Investigates and resolves food quality and service complaints - May be required on occasion to perform the duties of
service personnel - Keeps daily log on dining room and staff activities - Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations - Follows highest standards of cleanliness Follows all federal, state and corporate policies, health codes and guidelines in preparation and handling of foodstuffs - Performs all duties in a safe and efficient manner; wears safety equipment as required for the job; reports any safety hazards and/or accidents to supervisor - Ensures & follows department safety standards, practice correct body mechanic techniques and participate in campus-wide safety programs - Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures - Understand facility's fire and disaster plans; follow established procedures during drills and actual emergencies - As assigned by the Dining Room Manager, directly and/or indirectly supervises servers and food service aides Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Responsibilities may include interviewing, hiring and training new employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems - Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees - All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees Competencies and skills: Essential: Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Credentials: Essential: Serv Safe or Equivalent Certification required Education with Equivalent Qualifications: Essential: Associate's degree Experience with Equivalent Qualifications: Front Porch is an Equal Opportunity Employer.
We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, interaction, marital status, national origin, age, interactionual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.
Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.
