inventory, or addressing equipment-related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise. Why Pay Junction? Pay Junction is relentless and emphatical about helping others.
We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at Pay Junction. We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way.
We believe great partners can make all the difference. We are your dream partner. Your success is our success. Our dream is to help you realize yours. We exist to drive the success of our partners.
We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us. Location This position is required to work in-office in Santa Barbara, CA, 5 days per week. The working hours for this role are 8am-5pm Pacific Time, Monday-Friday. Mission Our Customer Support team’s mission is to provide industry-leading customer service and
technical support. We work as a team to empower our clients to succeed by providing them with the support and resources they need to take full advantage of our platform.
We deliver prompt and accurate answers and solutions for our clients and we work closely with all departments to provide effective solutions to any issues that arise. Vision Pay Junction’s Customer Support team provides award-winning customer service and technical support that achieves perennial success by focusing on the core values that shape the way Pay Junction does business. Responsibilities Oversee inventory tracking and management. Ship equipment to new and existing customers. Audit new accounts to ensure each client receives accurate equipment.
Process returned equipment and refurbish it for reuse. Process RMAs for defective equipment. Bill customers for shipping and equipment purchases. Conduct delivery confirmations. Develop a deep understanding of Pay Junction technology, products and services. Provide level one troubleshooting support to customers, as needed Qualifications 1 year experience in a shipping environment required. Experience using Zendesk, or other help desk software/CRM systems is a plus. Computer literate and tech savvy. Knowledge of Mac computer platforms is a huge plus.
Ability to learn new computer software and systems quickly. Process-oriented with strong follow-through. Team-building attitude. Strong attention to detail, highly organized, and a quick, curious learner. Excellent written and verbal communication skills. Exceptional phone & interpersonal communication skills. Demonstrate proactive approaches to problem-solving with strong decision-making capability. Master multi-tasking skills and the ability to juggle it all while keeping cool and composed. Adaptability and resourcefulness in a dynamic environment. About Pay Junction Founded in 2000 by three UCSB graduates, Pay Junction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry.
Pay Junction processes more than $8 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go. Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated.
Pay Junction is a place where you can find experienced mentors and supportive friends who are committed to your growth. Total Rewards Plan Health, dental, and vision paid 100% by company for employees and dependents 401k with 6% match FSA and Dependent Care FSA Long-term & short-term disability coverage paid 100% by company 8 paid company holidays per year 2 paid floating holidays per year 1 paid volunteer day per year Paid Time Off Quarterly “fun budgets” for team bonding events Opportunity to be part of a company that is changing a whole industry Opportunity for growth within the company Office Environment Bright and open offices in downtown Santa Barbara Stocked snack kitchens Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and large 32-inch monitors Dog-friendly office Free instructor-led yoga classes via Zoom The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US , 2020!
Company Values Build the Dream Put People First Value Long Term Relationships Over Short Term Profit Make it Simple Be Data Driven Own It The salary for this role is $24/hour. Pay Junction is an equal opportunity employer.
We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Pay Junction reserves the right to conduct background and/or credit checks on all of its potential employees. Powered by Jazz HR
