position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations. ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following) Coordinates and directs team members, assigns and reviews work, approves overtime and completes performance reviews.
Ensures adequate staffing levels are maintained to provide effective services. Provides staff direction and motivates team members to resolve daily issues. Intervenes or works with customers to resolve customer service. Ensures the protection of gaming assets. Monitors the financial asset performance of the casino floor
to ensure gaming integrity is not compromised. Ensures regulatory compliance with Minimum Internal Control Standards (M. I. C. S. ) requirements, Title 31, NIGC rules and Tribal Gaming Commissions standards and any applicable rules and regulations.
Directs and ensure team members comply with internal control procedures and Company policies and procedures. ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following) Supervisees and directs other departments within Casino complex in the absence of departmental supervision. Assists with developing procedures to improve table games. All other job-related duties as assigned. CONTACTS: Immediate peers, peers in other departments,
immediate supervisor/manager, managers in other departments, executives, customers, outside vendors/service providers, Internal Revenue Service (IRS), NIGC, auditors and auditors.
PHYSICAL REQUIREMENTS: Position sedentary with primarily sitting and lifting of maximum of 10 pounds. Physical factors include frequent standing, walking, sitting, use of hearing, near/midrange/far vision, depth perception, color/field of vision and typing. Working conditions include frequent exposure to noise and vibration. Potential hazards include frequent computer use and occasional exposure to moving mechanical parts and equipment use. REQUIREMENTS: Education: High School diploma or equivalent required.
Associates Degree in Business or Business Administration or Business-related field preferred. Experience: Minimum of 5 years of a supervisory experience in casino operations. Certification/License: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing. Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and data base software. Knowledge of or ability to acquire a thorough understanding of table games.
Must be able to write grammatically correct business correspondence and emails. Must have knowledge of Human Resource Management principles. Must have leadership skills, analytical thinking and decision-making skills. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must maintain confidentiality. Native American preferred.
