of a General Manager in absence of an assigned General Manager. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel. Work to achieve performance objectives focused on driving sales and profitability, guest and associate satisfaction, and meeting brand standards.
EDUCATION & EXPERIENCE: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Comfortable with extensive and extended travel, depending on business
operational needs. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must have valid driver's license for the applicable state.
Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust,
or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. CORE ACCOUNTABILITIES: Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Avantic Lodging Management's standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include compliance with Avantic Lodging Management's dress code and wearing a name tag when working (per brand standards). Comply with and ensure adherence to Avantic Lodging Management's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Avantic Lodging Management's standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Avantic Lodging Management's standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M. O. D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees.
Adhere to all Avantic Lodging Management policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Avantic Lodging Management standards. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Avantic Lodging Management S. O. P. 's. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. Perform all department manager performance appraisals according to Avantic Lodging Management S. O. P. 's, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Avantic Lodging Management S. O. P. 's and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure that all employees receive fair and equitable treatment according to Avantic Lodging Management S. O. P. 's. Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed. Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit. Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property.
Travels to hotels within the area/region, including extensive and or extended travel, depending on business operational needs. REQUIRED ATTRIBUTES: Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness. A minimum of 3 years' previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service. Demonstrated financial acumen with significant past P&L responsibility. Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
Exceptional service orientation, with keen ability to focus and deliver on guest needs. Reliable and responsible character, with exceptional follow up and attention to detail. Proven leadership skills in supporting employees to consistently attain personal and department performance goals. Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction. Ability to work effectively as an independent contributor, and as a part of a collaborative team. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Experience with major hospitality brands vs. independents (Wyndham, Marriott, Choice, Hilton, Starwood, etc. ) is highly desired. Job Posted by Applicant Pro
individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary: The Chef Production Manager leads culinary operations for patient dining, the cafe, and catering at a 450-bed hospital account in Wichita that was voted as one of the region’s best hospitals!
This role manages a team of 1 Sous Chef and 30 Associates. Schedule will vary based on business needs and will include rotating weekends/holidays. Key Responsibilities: Plans regular and modified menus according to company standards Prepares or leads preparation of all food by the kitchen staff. Follows standardized
recipes, portioning and presentation standards. Completes and uses daily production worksheets and waste log sheets. Tastes completed meals to ensure quality Trains kitchen staff in food preparation, safe handling, operation of equipment, food safety and sanitation based on Touch Point and regulatory standards Establishes and maintains cleaning and maintenance schedules for equipment, storage and work areas.
Ensures that kitchen staff follows and completes schedules as assigned Maintains inventory of food and non-food supplies to stay within established guidelines while assuring that vital product is available when needed Makes all decisions regarding utilization of leftover food products
staying within Touch Point guidelines for such products Aligns with federal, state and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by our team at least once during their hospital stay Follows facility, department, Touch Point and Compass safety policies and procedures to include occurrence reporting Participates and attends departmental meetings, staff development, and professional programs, as appropriate Preferred Qualifications: Degree in Culinary Arts or culinary certificate, Certified Dietary Manager (CDM), Bachelor's Degree in Business or related field preferred Must have experience with medium – high volume production and catering Previous experience with cost controls with a good track record (Purchasing/Inventory/Menu Costing) Experience leading production teams Must have an active Serv Safe Certification or able to obtain within 30 – 90 days of hire Minimum of three to five years of culinary/kitchen management experience, depending upon formal degree or training; healthcare setting preferred Institutional and batch cooking experiences Hands-on chef experience a must Must be experienced with computers to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet Must be willing to participate in patient satisfaction programs/activities Serv Safe certified - highly desirable Apply to Touch Point today!
Touch Point is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, interaction, age, disability, veteran status, interactionual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Touchpoint are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Touchpoint maintains a drugfree workplace.
Req ID: 1258982 Touch Point ERIN S PRINDLE [[req_classification]]
