acupuncture and eastern medicine. Boght and Oakwood Veterinary Clinics are privately owned practices, located in Latham and Troy, New York respectively. David A. Wagoner DVM started working at the clinics when he was in high school. Dr. Wagoner bought into the practice in 1995 and became the sole owner in 2011.
Dr. Wagoner's main focus is exceptional patient and client care at a reasonable price. Position Overview The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files and escorts clients and patients
to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.
Position Requirements: Flexible schedule & weekends & holidays a must! Education Requirements High school diploma or equivalent. Customer Service background desirable but not required. Typing skills required. Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email. Experience Requirements Significant experience with basic office functions in a busy office environment. Previous receptionist and veterinary practice
experience are desirable but not required. Personal Requirements The receptionist must be able to: Be flexible in attitude and work habits Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute. Physical Effort : Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time. Working conditions : May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases. Performance Expectations Veterinary Knowledge / Client Education Can answer client’s inquiries about basic animal care questions and routine procedures.
Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales. Can guide client’ to make appropriate decisions regarding optimum pet care. Admitting / Discharging Patients/ Cash Handling Can admit patients and handle medical records entries accurately. Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. Can handle client/patient transfers with ease.
Can prepare client invoices for services performed. Can accurately handle payment transactions. Can accurately and empathetically communicate estimates/treatment plans to clients. Hospitality Can bond with clients during interactions Keep the front desk a positive area even in the event there is a client wait time. Schedule Management Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen. Computer Knowledge / Telephone Skills Receives and relays telephone, fax, and email messages accurately and promptly.
Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system. Can Enter and update client and patient information into practice computer software. Has good computer skills and shows accuracy in inputting details. Personal Conduct/Attitude/Teamwork Can maintain positive, cooperative relationships with other employees. Can display tact and respect with team members even when busy. Feel and express a genuine liking for animals and their owners and for working in an animal care field. Can maintain a clean, neat and well-organized work environment.
Can maintain a professional image at all times Client Communication Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks
eastern medicine and acupuncture. Boght and Oakwood Veterinary Clinics are family-owned practices, located in Latham and Troy New York. Owner, David A. Wagoner DVM started working at Boght when he was in high school. Dr. Wagoner bought the practice in 1995 and became sole owner in 2011 then opening the second location Oakwood.
Dr. Wagoner’s main focus is exceptional patient and client care at a reasonable price. It is important to note that Boght and Oakwood boast veteran veterinarians and staff who will greatly assist in the acquisition of a new technician. Our practices are fully equipped for diagnostics, with in-house laboratory testing, endoscopy, ultrasound services and digital radiology.
Technicians can expect to see a diverse case load, and have the dedicated support of part-time and full-time experienced veterinarians and staff. We are in search of either a part time or full time Licensed Veterinary Technician.
A self-motivated individual that possesses skills such as friendliness, empathy, patience and of course a love for animals. Technicians are an integral part of the team at the BOVC. They play a significant role in communicating with and educating clients about their pets. Providing patient care and technical services, they are the veterinarians’ primary medical support. We offer a competitive salary. Some of our benefits include health & dental insurance, 401K,
continuing education stipend with paid licensing fees, pet care discounts, paid holidays and vacation time.
Sign-on Bonus also available! Job Responsibilities include but are not limited to the following… Basic Nursing Care Good animal handling skills, being able to maintain patience & self-control while handling all animals Provide compassions care to patients and clients Client education including patient admittance tasks & patient care instructions’ Administration of IV, IM, SQ, topical & oral medications Perform venipunctures Aseptically perform IV catheter placement Monitor, adjust & maintain IV infusion pumps Perform exam room responsibilities consisting of patient preliminary work ups, TPR’s, obtain & record patient histories, etc.
Perform surgical tasks such as maintaining equipment, surgical drug calculations, inducing, intubating, prepping, monitoring, recovery & patient discharges Perform all in-house lab work & properly prepare samples for outside laboratories Can properly perform radiographs Restock and fill prescribed medications Assist in ultrasounds and endoscopies Perform physical and therapeutic procedures such as therapeutic laser Properly collect urine and fecal samples Perform dental prophylaxis procedures Provide therapeutic grooming & bathing Cleaning and stocking of appropriate areas Maintain overall cleanliness of the facility Maintain all areas in a manner that is free of odor & fire hazards Be aware of appropriate use of personal safety devices Practice good customer service skills Know and use proper medical terminology Can stay calm and efficient during medical crisis Is able to work well as part of a team and works well with all levels of hospital team members Job Specifications: Education – graduate of an AAS Veterinary Technology Program Licensure – professional NYS license Experience – previous on-the-job experience desirable but not required Skills – basic computer skills helpful Physical Effort – work requires lifting and carrying up to 40lbs.
walk or stand for extended periods of time; frequently works in a bent position
