encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas.
Join in on the excitement and become part of our thriving organization! We are seeking an experienced Claims Trainer to join our team! Sign-on bonus up to 10% of salary The Claims Training Specialist will partner with Claims Management to identify the training needs for the Claims Department and implement programs to meet those needs. The Claims Training Specialist will be responsible for the design and implementation of
a comprehensive training program for the Claims Department, to include onboarding and training of all new hires, as well as providing training updates to all Claims staff.
Seeking local candidates to work in the Bedford Park location, approximately one mile south of Chicago Midway Airport. Hybrid Opportunities Available. DUTIES & RESPONSIBILITIES: Design comprehensive training program for the training of new hires and experienced staff. Present training classes for new hires and current staff members relative to the department's training needs based on policies and procedures and compliance requirements. Conduct one-on-one training/coaching sessions with new hires and current staff members
to ensure that department metrics are met. Create and update ancillary tools to assist in claims processing as well as, resolve inconsistencies between existing and updated processing guidelines.
Design and maintain training/coaching documentation in order to effectively evaluate Claims Staff's adherence of processing guidelines. Review audit reports to identify learning and development issues. Escalate issues to Claims Management team. Monitor, record and report all training functions, including tracking and reporting training classes, participants and special projects. Provide feedback to management on policy and procedure improvements. Responsible for sourcing and recommending the selection of external training partners as needed.
Maintain accurate and detailed training records and provide participants with feedback opportunities. Promote teamwork, cooperation, and effective communication within the department and Company. Develop and update claim library to ensure consistent communication to claim related staff. Maintain up to date knowledge of best practices and industry trends as it relates to areas of responsibility. Handle other duties as assigned. QUALIFICATIONS REQUIRED: 5-7 years of experience handling both property damage and injury claims.
Possess an operating knowledge of both Personal and Commercial Underwriting policies procedures and interactions with the Claims Department. Strong proficiency with Microsoft Office applications to include: Word, Excel, and Power Point. Experience with training platforms. Prior experience with design and implementation of training programs. Ability to work with all levels of the organization and build collaborative relationships. Strong interpersonal, communication (verbal and written), and organizational skills. Excellent negotiation, communication, written, organizational and interpersonal skills.
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Flexible Work Schedules Commitment to your Training & Development Medical and Dental Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Training Programs Wellness Program Fun company sponsored events And so much more Job Posted by Applicant Pro
