Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate's skills to further his/her career goals for advancement within the banking profession. Responsibilities Daily responsibilities include, but are not limited to, the following: Exemplify our 212 commitment to service Process deposits, withdrawals, cash checks and balance a cash drawer Cash checks following SYB check cashing policy Sell official checks Process and balance teller work through image capture Consultative Selling - Engaging customers and prospects to uncover needs and offer solutions Open new accounts and perform account maintenance Retain and expand customer relationships Process
and close loan request (If loan trained) Assist customers with questions and/or concerns Participate in weekly team meetings Job Requirements The successful candidate will have the following qualifications: High School Diploma or GED equivalent PC proficiency Banking experience preferred Good communication skills - both written and verbal Professional appearance and demeanor Basic Word and Excel knowledge Benefits 401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Humana Go365 Wellness & Rewards Program Bank paid Life / AD& D insurance Voluntary
Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting the majority of the time with some walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and talk or hear.
May stand for long periods on the teller line. The associate must occasionally lift and/or move up to 15 pounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
and bank policies. The Virtual Banker will place a strong emphasis on cross-selling bank products while insuring a high quality of service is delivered to our clients. MINIMUM QUALIFICATIONS: •High school diploma or equivalent required; some college preferred.
•Minimum of 2 years previous banking experience required; Teller experience preferred. •Superior knowledge of bank products and services required. •Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. •Experience communicating via virtual technology preferred. •Must be able to recognize sales opportunities preferred. •Technology proficient - strong core technology
skills, coupled with the ability to quickly learn and effectively use new technology. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: •Greet all clients via teleprompter in a timely, professional manner.
•Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries. •Process all Interactive Teller Machine (ITM) transactions through video interaction efficiently and accurately while providing quality customer service and building customer loyalty. •Promote usage of the new Interactive Teller Machine (ITM) with clients and Republic Bank Associates. •Responsible for providing a variety of customer service functions via Interactive Teller
Machines. This may include processing complex and high risk transactions with the ability to waive fees within set limits and increase check card limits within set limits.
•Responsible for balancing each day’s transactions and verifying cash totals while meeting Republic’s standard of performance. •Resolves client inquiries with a strong emphasis on cross selling bank products and services that complement the client relationship. •Responsible for maintaining confidentiality of client account information. •May prepare reports as assigned from Net Manager to provide information on statistics and improvement initiative. •Meet all departmental and individual service standards.
•Maintain a high level working knowledge of Interactive Teller Machine and Teller Now! following the guidelines established by the Interactive Teller Department. •Responsible for following Republic Security procedures. •Ensure adherence to scheduled shift start times and break times to optimize availability. •Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required. •Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.
•Willingly performs all other duties and projects as assigned. INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED: •Strong communication skills (including verbal and non-verbal) and active listening skills. •Requires a high energy level and strong sense of urgency. •Must be self-motivated and able to work in a fast paced, team environment. •Must be well organized and able to multi-task. •Must possess the decision-making ability and problem solving skills to offer a variety of solutions. •Must be comfortable being on camera at all times while servicing clients.
•Comfortable with emerging technologies (e. g. virtual customer interactions). PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk.
The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate. OTHER REQUIREMENTS: •Travel between Republic Banking facilities may be required. •Flexible work schedule that will include some evenings, weekends and overtime. •Occasional out-of-town travel is required. •Stay abreast of new developments, best practices, and statutory and regulatory changes.
The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements. recblid d17l3737ocjp3dpj8r23eql53scy08
