confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
Opens, closes, and services every type of deposit product, able to take and disburse loans. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to p erforms paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement,
etc. May ensure daily office settlement. Assists in the training of personnel and may be a member of a committee (i. e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
Assists in processes and prepares branch cash and settlement. Able to relate to other people beyond giving and receiving instructions. Supportive of community through involvement and participation in local volunteer and/or charitable organizations. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Required availability of all operating branch hours which can include holidays and weekends.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Must be proficient in all aspects of job. High School diploma or equivalent. Complete Universal Banker Certification Checklist. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers. Successful in motivating team members in all aspects of QNB's Service Excellence. Ability to lift and maneuver 25-30-pound coin bags. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires strong reading, writing and arithmetic skills.
Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required). Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. This position requires compliance with the S. A. F. E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Must fulfill re-certification of Universal Banker I requirements annually. PA Notary Ability to solve problems and carry on without supervision.
PREFERRED TRAINING, EXPERIENCE AND EDUCATION: Successful completion of Banking Fundamentals and Consumer Lending. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Cross-sells deposit and loan products and refers customers to appropriate person or department. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day. Must be proficient in all aspects of the role of Financial Service Representative.
Able to relate to other people beyond giving and receiving instructions. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Ability to travel between branches. Assumes additional job-related duties as requested including the ability to work at any branch location. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Regularly required to stand for prolonged periods of time. Successful experience working with customers and co-workers. Must complete basic FSR training and new accounts training
within the first 6 months of employment. Ability to lift and maneuver 25-50-pound coin bags.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures. DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS: Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.
e. Outlook, Word, and Excel). Previous or current bank experience desired, but not required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen.
The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORKPLACE ENVIRONMENT Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events.
Regular and predictable attendance is required. Ability to work weekends and overtime as requested.
