never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, interaction, age, interactionual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Dubuque Function: Customer & Product Support Title: Problem Resolution Specialist - Precision Construction
- 104645 Onsite/Remote: Onsite Position Your Responsibilities As a Problem Resolution Specialist for JD Dubuque Works located in Dubuque or Davenport IA you will: Problem Resolution – Drive Precision Construction (grade control and other machine technology solutions) systemic and specific problem resolution including steps for identification, research, prioritization, and expedited corrective action execution.
Develop Others - Serve as a Precision Construction subject matter expert, enhancing performance in all areas of customer and product support through training, communication, and teamwork. Dealer Technical Assistance - Support dealers in technical resolution of complex issues, traveling
to investigate and resolve problems as situations dictate. Build Effective Relationships – Build a network and act as a liaison between internal and outside product users, such as channel partners and customers, providing technical support for all aspects of Precision Construction.
VISA Sponsorship is NOT available for this position What Skills You Need 3 or more years’ experience building effective working teams and driving towards common goals in complex (and often competing) business situations. 3 or more years’ experience resolving complex and ambiguous problems using analytical and technical skills. 3 or more years’ experience learning new technologies and then effectively coaching both internal and external customers on the application and diagnostics of the technologies.
1 or more years' experience building relationships while fostering leadership, teamwork, and innovation across various functional areas and production system teams. Skill in interpersonal communications, and the ability to communicate complex topics to less-technical audiences. What Makes You Stand Out 1 or more years' experience utilizing grade control systems such as Topcon, Leica, Trimble technologies. 1 or more years' experience diagnosing technologies that utilize Global Navigation Satellite System information.
1 or more years' experience diagnosing and troubleshooting machine issues for electrical / software / hydraulic problems. 1 or more years' experience working with end customers and dealers directly. Strong commitment to Diversity, Equity & Inclusion (DEI) including active roles in Employee Resource Groups (ERG), mentorship, community involvement, etc. Education Ideally you will have a degree or equivalent related work experience in the following: Bachelor's degree (or higher) in a technology or engineering related field or an Associate’s degree in a technology field with significant electrical / software design or diagnostic experience.
What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including: Flexible work arrangements Highly competitive base pay and performance bonuses Savings & Retirement benefits (401K and Defined Contribution) Healthcare benefits with a generous company contribution in the Health Savings Account Adoption assistance Employee Assistance Programs Tuition assistance Fitness subsidies and on-site gyms at specific Deere locations Charitable contribution match Employee Purchase Plan & numerous discount programs for personal use Follow this link to learn more about our Total Rewards Package bit.
ly/3XCd8f L The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job.
The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee.
In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control. ACA Section 1557 Nondiscrimination Notice The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or interaction.
