and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately 10,500 employees. For more information, please visit . Join the WINNING TEAM at IGT Global Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Monroe, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations
and will be part of our award-winning lottery services organization. IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Must live in Michigan
Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations.
Responds to dispatches and drives to customer locations within a specified " zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devic Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Qualifications High school degree or GED equivalent required. 1 or more years of experience in a customer service related position 1 or more years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.
g. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations. Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to interaction, race, color, religion, age, national origin or ancestry, disability, veteran status, interactionual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $19.00 - $21.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.
In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
Market customers. Manage complaint/issue resolution and overall responsibility for improving customer service in the region, support strategies to enable Entergy to meet customer expectations and achieve specific revenue targets. The portfolio of managed customers are located within the ELL East region (Baton Rouge, La).
Customer Service Manager I Perform routine tasks designed to develop and enhance Customer Service experience Become familiarized with work group activities promoting the 'Premier Utility' Responsible for external facing storm and emergency response Self-starter with strong project management ability Must possess a strong understanding of operations, service requirements,
regulatory regulations, company policies and ability to acquire knowledge of Entergy applications Able to understand Entergy's value-added services/new products and services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer Provide leadership and coordination between operations, engineering, billing, rate administration to provide seamless service to customers and external constituents Excellent communication and presentation skills Responsible for maintaining relations with business and community constituents, managing local media, complaint/issue resolution working with Customer Service Support group and overall
responsibility for improving customer service in the region.
Interact with Bus & ED group on new company location opportunities. Requires after hours & weekend availability during normal operations and extended support during storm events. Manages portfolio of Commercial and Industrial Middle Market customers within a region. Identifies business retention opportunities, facilitates and executes signed electric service agreements. Deliver premier account management to Middle Market key account customers with other Customer Service Managers and Specialist across Entergy Louisiana. Through engagement with assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities.
Collaborate with internal stakeholders to achieve established revenue and sustainability targets. Responsible for building and maintaining strong external relationships with new and existing customers and decision makers. Technical knowledge, i. e. computer hardware/software, database, CRM systems. Proficient in computer operations and applications such as: Word, Excel, Power Point, Outlook, Google Earth, Internet, Adobe products, Webinar’s. Customer Service Manager Il Fully qualified Customer Service Manager with substantial expertise. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region.
Fully functional Customer Service Manager with advanced understanding of operations, service requirements, regulatory regulations, company policies. Of added value services and way to negotiate and secure services with the customer. Adept at being able to utilize internal stakeholders to complete projects. Ability to resolve escalated customer issues and complaints from LPSC, Executive Office, Operations, Engineering, Call Centers, etc. Fully knowledgeable and/or proficient in all Entergy applications needed to fulfill customer requirements.
Interacts with C&I Middle Market Manager and Vice President and may interact with leadership throughout the organization to identify issues that warrant future projects. Mentors junior Customer Service Manager in project management, goal setting and other related areas. Stays abreast of regulatory or political changes that may impact Entergy policy decision making. Through engagement with higher level assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
MINIMUM REQUIREMENTS Minimum education required of the position Typically requires a college or university degree in related field or the equivalent work experience. Preferred: Degree Minimum experience required of the position CSM I - bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required. CSM Il - Bachelor's degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.
Minimum knowledge, skills and abilities required of the position Excellent communication and presentation skills, with media & public speaking experience Self-starter, with strong project management ability Strong organizational agility with the ability to delegate work and maintain focus on external role for the region Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies Requires after hours & weekend availability during normal operations and extended support during storm events Any certificates, licenses, etc.
required for the position None Primary Location: Louisiana - Baton Rouge Louisiana : Baton Rouge Job Function : Professional FLSA Status : Professional Relocation Option: No Relocation Offered Union description/code : Non-Bargaining Number of Openings : 1 Req ID: 113672 Travel Percentage : 25% to 50% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants.
Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties. Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice: Pay Transparency Nondiscrimination Provision (dol. gov) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact xyz X@ to schedule a time to review the affirmative action plan during regular office hours. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties.
to computer system and network users. May also have oversight for a data center. Provide technical support for computers and associated networks. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensure maximum issue resolution in minimum time to meet Service Level Agreements. Evaluate new information systems products or services and suggest changes to existing products or services to better aide the end user. Support the preparation of bid specifications for required purchases (e. g. computers, software, and a variety of parts, supplies, etc. ) for the purpose of maintaining availability of required items. Direct,
establish, plan, and implement the policies and procedures to support the organization's technical support services. Manage the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems, and distributed printers.
Monitor technology trends such as emerging standards for new technology opportunities. Manage the Information Assurance team, which provides technical and programmatic information assurance services to internal and external customers in support of network and information security systems. Design, develop, and implement security requirements within an organization's business processes. Prepare documentation from information obtained
from customer using accepted guidelines such as DITSCAP (Do D Information Technology Security Certification and Accreditation Process).
Prepare security test and evaluation plans. Provide certification and accreditation support in the development of security and contingency plans and conducts complex risk and vulnerability backssments. Analyze policies and procedures against Federal laws and regulations and provide recommendations for closing gaps. Recommend system enhancements to improve security deficiencies. Secure system configurations and installs security tools, scans systems to determine compliancy and report results and evaluates products and various aspects of system administration.
Conduct security program audits and develops solutions to lessen identified risks. Provide information assurance support for the development and implementation of security architectures to meet new and evolving security requirements. Provide assistance in computer incident investigations. Perform vulnerability backssments including development of risk mitigation strategies. Qualifications Required Qualifications: 2+ years of management or lead experience 10+ years of systems administration experience at a multi-tiered technical help desk Comp TIA Security+ certification Ability to obtain a Secret security clearance Preferred: Functional experience with Service Desk Help Desk experience supporting USAF users Active Secret security clearance.
Peraton Overview Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Every day, our employees do the can't be done, solving the most daunting challenges facing our customers. Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors. All For more details: jobs-search. org/architecture-construction_robins-afb-c427860/help-desk-and-information-assurance-manager-security-clearance-required-robins-afb_i1969880047
