products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific. For more information, please visit or follow us on Linked In.
Job Title: Customer Service Representative Reports To: Sales Support Manager Location: Columbia, MD Are you interested in making a difference in healthcare by assisting sales reps, internal stakeholders and building relationships with customers? As a member of our customer services team, you will be part of a dynamic, and supportive team that has made it our mission to provide innovative solutions that improve
patient care. As a customer service representative at Ambu you wil make a difference in the lives of our customers by performing the following: Essential Functions and Responsibilities: Professionally handle incoming requests from customers as the first point of contact and ensure that issues are resolved both promptly and thoroughly Thoroughly and efficiently gather customer information, fulfill customer needs, and educate internal and external customers Provide quality service and support in a variety of areas including, but not limited to billing, order placement, shipment tracking, shortages, damaged goods, complaint handling, and returns Inform customer of sales promotions and campaigns
Stay up to date on Ambu products and information pertaining to products from salesforce Educate customer on the online ordering process and assist with inquiries to complete sales Handles issues in the best interest of both the customer and the company, with good decision making skills Provide feedback and suggestions to improve service levels, internal processes and customer support methodology Provide back up support when needed for Customer Service Administrator Ensures customer inquiries are handled in a professional and expeditious manner Qualifications and Skills: Minimum of 1-2 years relevant customer service experience Excellent customer service and interpersonal skills Consistently demonstrate a positive, constructive and cooperative attitude in a professional setting Able to learn and adapt to new information, processes and systems Ability to cultivate and maintain relationships with internal and external stakeholders Ability to multi-task effectively in a fast paced environment Strong attention to detail Ability to manage complexity, prioritize tasks and execute in a fast paced environment Basic knowledge of Microsoft Office Excellent telephone personality skills Possess a strong work ethic and team player mentality Effective oral and written communication skills Occasional overtime when needed Must be able to lift up to 15 pounds#LI- hybrid
is available for this position. Are you an experienced hotel/hospitality employee? Do you enjoy technology and problem-solving? If this describes you - we're looking for Customer Support Administrators to own Tier 1 Technical Support! You'll be learning and supporting a proprietary, enterprise Oracle application and doing things like running SQL queries to solve issues, investigate network problems and help users navigate bugs, outages, and any other issue they may have.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales, non-technical
customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
As a main point of contact for customers, you facilitate relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and intensified issues. Some of what we do: Be the first line of telephone contact for our customer base - You are the face of Oracle Support Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear Provide first line application support for a wide range of product or systems related service requests
Log and handle support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines Analyze and solve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group Take ownership of SRs and supervise through to resolution - this includes SRs passed to other teams or external partners Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress Chip in to Knowledge by actively commenting and providing feedback on KM articles.
May reproduce technical issues that customers report in a test environment in order to fix & resolve Carry out other duties as reasonably requested by your line manager We like to see: Experience in the Hotel/Hospitality or Food & Beverage industry Customer Focus - the ability to empathize with customers to deliver extraordinary customer service Proven attention to detail and accuracy Good interpersonal skills and a phenomenal teammate - able to work as part of multi-disciplinary teams Excellent verbal and written communication skills We love to see: Experience using Opera PMS systems Some professional IT experience A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
Preference for fixing and solving problems rather than " plug-and-play" solutions Network+, Comp TIA A+, Cisco, or related certifications are advantageous SQL knowledge comes in handy on the job An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work.
It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer PDN-9ae5dab2-f5d8-47ad-9e40-4224508cd2d7
