to troubleshoot Tier 1 and 2 calls within the Help Desk team. The Senior Help Desk Specialist must have experience supporting end users to resolve a range of technical issues with content management systems. The candidate will operate under the supervision of the Program Manager and be professional with extreme attention to detail and patience.
Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple
project assignments is desired. Veterans are encouraged to apply. Responsibilities Maintain a wide range of hardware and network technology devices Resolve complex CMS issues in a high volume, fast paced Drupal environment.
Contribute to maintaining a 99.999% operational system availability Analyze and report on daily server event logs and provide corrective action as required. Troubleshoot basic CMS IT services, desktop systems and peripheral devices as needed. Use of ticketing system to manage workload and end-user assistance. Qualifications BS Degree with 3 years' experience, or High school and 8 years' experience Experience providing IT support to multiple work sites Fluent understanding
of the entire Microsoft Server ecosystem of applications- primarily Microsoft Windows Server technologies (including Hyper-V) Experience creating and deploying Drupal changes desired.
Excellent customer service, communication and organizational skills are required. Demonstrable troubleshooting and problem resolution skills for content management systems Ability to work independently with minimal direction providing technical and non-technical support to multiple users. Ability to work overtime required on occasion Ability to obtain a Public Trust clearance. Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.
EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, interaction, age, marital status, interactionual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
EXAMPLES OF WORK PERFORMED Assist customers at the counter and on the phone giving applications and/or information regarding various exemptions, valuations, address changes, mortgage coding, protesting their property values, Appraisal Review Board (ARB) procedures, and ownership changes Data entry to correct ownership through deeds, wills, heirship affidavits, divorce decrees, and judgments.
Correct acreage, splits combines, legal descriptions, State Property Tax Board codes, and bill codes Calculate effective size Remove mortgage codes and personal property links Process and enter ARB results and type letters to taxpayers Maintain paper trail on all work Research records at the County
Clerk's office, retrieve deeds and plats Deliver and pick up mail at the County Tax office Perform repetitive, basic key entry and/or verification Become familiar with program features and codes Learn to communicate with computer for information retrieval and verification without immediate physical document Responsible for updating all ownership and legal description changes in the computer Responsible for researching the chain of ownership either in-house or in the County Clerk's office Work harmoniously with taxpayers Perform other work as assigned GENERAL QUALIFICATIONS AND REQUIREMENTS EXPERIENCE AND TRAINING The Deed Clerk should have some training or practice on key entry device and have
knowledge and be able to operate 10 key calculator.
The Deed Clerk should have completed in-house training under experienced personnel on direct data entry device and be able to demonstrate knowledge of program on direct data entry device and information retrieval. The Deed Clerk should be able to read and understand legal documents pertaining to property ownership and field notes. EDUCATION High School diploma or G. E. D. equivalency, including course in typing or operation of a key entry device KNOWLEDGE, SKILLS AND ABILITIES The Deed Clerk should possess some knowledge of the capabilities of key entry devices and have touch-typing skill sufficient to reach approximately 40 w.
p. m. The Deed Clerk must be able to retain knowledge learned during the training process and have the ability to memorize a series of procedural steps. The Deed Clerk should demonstrate mental alertness to detect and resolve error conditions and to effectively communicate with the computer as well as judgment in selecting and transcribing data from documents that have not been pre-examined or coded to assure minimum, verified input on accounts. The Deed Clerk must be able to work under the pressure of rigid cycles of fluctuating production schedules and have the ability to follow oral and written instructions and to work harmoniously with fellow employees and with the public.
Bilingual preferred (English/Spanish) PHYSICAL DEMANDS Continuous sitting, twisting upper body, frequent standing, walking, kneeling, squatting, bending, carrying, pushing, and lifting up to 30 pounds. ENVIRONMENTAL FACTORS Indoor activity with constant exposure to video display computer terminals, daily interfaces with property owners, the general public, and tax representatives. Occasional noise. CONDITIONS OF EMPLOYMENT Agrees to comply with all written District Employee Policies and Procedures Bastrop Central Appraisal District is an Equal Opportunity Employer.
Final candidate subject to background check.
will be responsible for resolving a wide variety of issues in their software solutions. This is a very important role within our company, and we are looking for someone who can help make a difference in our division and show our customers that our primary focus is their overall satisfaction.
This position is a fully-remote/work from home role, or the selected candidate can work from any Harris office location, if desired. JOB DUTIES & RESPONSIBILITIES Including, but not limited to: Diagnosing software and hardware malfunctions and working with members of the Support team to quickly identify and help resolve problems; Respond quickly and efficiently to incoming customer phone calls and
emails; Develop sufficient product knowledge to handle front line and escalated support calls; Resolve customer service-related issues and contribute towards improving overall customer service and satisfaction To meet this challenge you must possess a high level of initiative and energy to succeed in a fast-paced evolving environment, as well as several of the following skills: At least three years of prior call center experience; Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner; Excellent troubleshooting and analytical problem solving skills; Excellent oral and written communication skills; Highly-developed organizational
skills and time management ability; Ability to work independently on assigned projects, as well as in a team atmosphere; Highly motivated, flexible, adaptable nature; Able to deal with different personality styles; Ability to learn quickly in a fast-paced, challenging and ever-changing environment; Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite; Must type a minimum of 30 WPM; Knowledge of SQL/Firebird databases a plus; Experience with schools or knowledge of school food service is preferred; Prior bookkeeping or accounting experience is a plus; Ability to multitask
As a Sales and Services Coordinator, you play a key role in making that happen. You will support all aspects of sales and service initiatives including paid services, events, classes, loyalty programs, cash handling and training in your store. You’ll help to educate teams on service offerings, customer experience, and embodying the Sephora Attitude and DNA.
Your responsibilities include Creating an Amazing Customer Experience Through strong client focus and collaboration, you create a welcome environment for our customers Understand store goals and opportunities and help the team to meet these goals. Coach Beauty Advisors on opportunities when they engage clients about our loyalty programs.
Support the planning, execution, and staffing of all events, services, and classes. Effectively execute and implement all company initiatives in a timely manner.
Supporting Store Success Help make a beautiful first impression by ensuring the store is sparkling and stocked. Share your strategic vision by providing product and services suggestions. Support brand partners and train Beauty Advisors. Embrace your winning spirit by contributing to your store’s sales goals, driving results, and sharing your knowledge of Sephora’s policies and standards. Support store priorities and participate in inventory control and programs to prevent loss. Demonstrate our Sephora values Passion, Innovation,
Expertise, Balance, Respect, Teamwork, and Initiative We would love to hear from you if you have 1-3 years experience in a similar role supporting sales, training, and client service, preferably in retail or service industries Strong communication skills along with the ability to influence, motivate and provide feedback A knack for technology and systems Resilience and the ability to react to situations in the moment and stay aware of changing priorities as they arise Strong organizational and planning skills Available to work a flexible schedule that includes weekends, before/after store hours, and evenings, if needed Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift, work in a fragrance filled environment & handle and apply cosmetics products to clients-with or without accommodation Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook $19.50 - $25.05/hr.
The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; 401(k) savings plan; paid time off; employee discount/product perks; tuition reimbursement and employee referral bonus programs.
While at Sephora, you’ll enjoy meaningful benefits details can be found here: Click Here Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action!
