for driving operations excellence: Standardization, Scalability, Effectiveness, Efficiency Responsible for implementing new procedures/protocols as they can change frequently Lead by example to provide guidance and mentoring to call & processing team members and direct reports Responsible for quality of service provided Responsible for human resources matters Develop clear communication channels and direction among cross-functional teams Requires regular and consistent attendance Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP)May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
Adhere to HIPPA regulations, policies and procedures Help to foster and encourage Corvel & CERIS company culture amongst all employees Additional duties as required KNOWLEDGE & SKILLS: Must have good computer and analytical skills Effective interpersonal and customer service skills Effective oral, written, and communication skills Highly Motivated and Self Starter Good organizational skills and ability to multitask Detail Oriented Competency to utilize company software and ability to learn new systems as necessary EDUCATION & EXPERIENCE: Associates degree, national certification or a combination of education and relevant experience5 years’ experience in a professional office environment Management
or supervisory experience (1-3 years) About CERi SCERi S, a division of Cor Vel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners.
Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT! ). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/shop, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. For more details: jobs-search. org/marketing_fort-worth-c448653/call-center-manager-fort-worth_i1970365386
Onsite Duties: Minimum Associate's Degree in Interpreting is required, Bachelors Degree is preferred Experience in American Sign Language and Signing Exact English is required Interviewing Now! Requirements: Bachelors Level Degree in ASL or Educational Interpreting Certifications: EIPA, RID or NIC Benefits: Weekly Direct Deposit Competitive Pay Medical Insurance Jesse Nguyen 678-920-xyz XFor more details: jobs-search.
org/customer-service_crowley-c448458/high-school-position-sign-language-interpreterasl-crowley-tx-crowley_i1969983332
opportunity! APPLY TODAY L ocation: N. Fort Worth, TX (Alliance Area) 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status
of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_fort-worth-c448653/job_i1970369323
be flexible to work up to 2 Saturdays a month Location: Fort Worth, TX (on-site role) Job Description: The Account Representative is responsible for the servicing and collection of delinquent auto contracts. You will identify problems contributing to account delinquency and offer solutions to resolve the delinquency through negotiation, payment arrangements, or payment alternatives.
You will be working in a fast-paced call center environment, working with both outbound and inbound calls. Job Duties: Proactively pursue assigned delinquent accounts Utilize collection resources and apply them appropriately Communicate at a high level via phone, email, and chat Perform follow-ups in a timely
manner Document all interactions thoroughly and accurately Perform skip tracing Meet/exceed daily, weekly, and monthly performance goals Job Requirements: High School Diploma/GED At least 1 year of recent experience servicing customers in any capacity - medical/healthcare, retail, food service, call center Willingness to learn about the auto collection process Willingness to be in a high volume call center environment Excellent communication skills - written and verbal REGUIRED Bilingual in Spanish If Brought on Perm: Sign-On Bonus Opportunity ($1,000) Monthly Bonus Opportunity ($500-$800/month) Overtime Lots of room to grow with multiple career paths available in a rapidly growing company Required: Clerical Testing is required.
For more details: jobs-search. org/finance_fort-worth-c448653/job_i1970181799
opportunity! APPLY TODAY L ocation: N. Fort Worth, TX (Alliance Area) 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status
of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_fort-worth-c448653/healthcare-customer-support-north-fort-worth-tx-hiring-immediately-fort-worth_i1970820307
TX 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 7am 7pm CST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries
when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with management
information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_fort-worth-c448653/customer-service-rep-hiring-immediately-fort-worth_i1970251024
and relationship building and seek to increase their proficiency in developing leadershipskills. The individual selected for this role must be trained in multiple skills to be able to assist peers asneeded. The individual must be willing to disrupt their assigned off phone duties and jump backinto the queue to assist with increases in call volume.
The individual must be coachable andwilling to learn ESSENTIAL FUNCTIONS & RESPONSIBILITES: Perform the work of customer service representative to accomplish work related goals. Manage incoming calls efficiently and backss caller’s needs to achieve satisfaction. Act as a point of escalation when agents have a difficult caller While in
assigned project work, the lead may assist supervisor with various tasks, including training and participating with the daily performance of customer service staff.
Research and review accounts for accuracy; prepare reports and communicate progress tothe supervisor and manager. Demonstrate courteous and cooperative behavior when interacting with visitors, staff, supervisors and managers. Maintain confidentiality of work related issues and Cor Vel information. Multi-tasking and performing efficient time management. Communicating effectively, both verbally and in writing. KNOWLEDGE & SKILLS: Must be proficient at the customer service position and have minimal errors Must maintain
and manage above average not ready times Must have good attendance (less than 7 absences in one calendar year) Must be able to multi-task in a fast-paced environment EDUCATION & EXPERIENCE: Must be trained in all intake skills Must have been in their current role for at least six months About CERi SCERi S, a division of Cor Vel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners.
Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities.
We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT! ). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/shop, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
For more details: jobs-search. org/marketing_fort-worth-c448653/lead-customer-service-representative-fort-worth_i1970658085
Representative Location: Fort Worth, TX (N 360 and Trinity Blvd) Pay: $18/hr Schedule: Monday - Friday, 8am - 6pm, possible OT Responsibilities: Assisting clients with tracking and locating shipments Updating any changes with shipments Being the liaison between shipping carriers Updating client's information as needed Requirements: REQUIRED 2+ years of Customer Service experience; NO call center Preferred Dispatcher experience.
Strong understanding of warehouse operations Able to work in a fast paced environment and ability to multitask Proficient with Excel and other Microsoft Office programs Fast learner Strong data entry skills Professional communication verbal and written High School
Diploma or GED Application Process Includes: Drug testing Background check Employment references MUST be verified - candidates must provide contact information for past work history; check stubs and W2's are okay to submit (you may be turned away if your references are unverifiable)For more details: jobs-search.
org/logistics_fort-worth-c448653/job_i1969204191
TX 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 7am 7pm CST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries
when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with management
information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_fort-worth-c448653/customer-service-specialist-hiring-immediately-fort-worth_i1969304279
Description: Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Answer patient questions and concerns during refill scheduling and transfer to the clinical team(pharmacists and nurses) when appropriate Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Tech in training and/or Healthcare or Medical background knowledge of medical terminology is required Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Strong attention to detail Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/information-technology_fort-worth-c448653/job_i1969301913
