global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Support Supermicro Global Service network and help build a world class service organization.
This position requires the ability to work flexible hours including nights and weekends as required to work in a data center and call center work environment to provide technical solutions and support over phone and in person and/or web to customers on hardware and software challenges. Essential Duties and Responsibilities: Includes the following essential duties
and responsibilities (other duties may also be assigned): • This position requires flexibility in working hours, including weekends and holidays if needed, as well as travel to customer sites and facilities (up to 25%) • Defuse challenging situations ensuring customer satisfaction • Work under Technical Account Manager direction and take ownership of regular customer maintenance • Attend and complete all required training and certification exams • Demonstrate ability to be self-sufficient in the field • Determines requirements and/or root cause of technical issues by working with customers • Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing
repair/parts cycle times • L2 Ticket Escalation • Provide 2nd line support to the reseller/distributors in all aspects of customer support • Manage contractor/customer support process • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations • On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment • Run tests and simulations at our facility to assist with problem-solving • Ability to produce meaningful reports and metrics • Update job knowledge by participating in continuing educational opportunities Qualifications: • Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering • 5 years of experience in servicing complex X86 systems and parts • Or an Associate's degree in Electrical/Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and parts • Ability to solve problems and make decisions as necessary • Ability to work in a challenging, dynamic, and fast-paced environment.
Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions • Advanced Statistical Excel or database management • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies • Emphasize break/fix experience and on-site customer service experience • Excellent oral and written communication • Experience in Communicating with internal and external customers to explain total solutions • Full professional proficiency in English (read/write/speak) • Hands-on experience with Enterprise grade server hardware • Minimum years of experience from Customer Support background • Must be punctual and detail-oriented • Must possess an excellent ability to create plans and follow up on planned actions • Proficiency in MS Office • Strong written and verbal communication skills, project management skills, solid time management skills • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues • Familiarity with Linux preferred • Workk experience in a large enterprise or certification in Windows and Linux environment preferred Salary Range $60,000 - $110,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
the region. This includes projects such as industrial, parks and recreation, residential, commercial, and drainage/stormwater. Work/life balance is important at Ardurra, once you have been established in this role, there is a potential for a hybrid work from home schedule.
Primary Function Provide design and help manage a variety of civil engineering projects (both public and private) to support our Site/Civil Engineering practice. Frequent collaboration with other engineering departments (transportation, public works, water/wastewater, and surveying) within Ardurra. Assist with client interface, budgets, and schedules, and executes on time/on budget project delivery. Assist with
preparing project proposals, scope/fees, and RFP responses. Help plan, organize, and supervise design activities for a variety of complex civil engineering projects (e.
g. a multi-structure facility requiring frequent interface and collaboration with various consultants and disciplines). Coordinate with project design team members, clients, contractors, subconsultants, and permit agency representatives regularly. Prepare and review technical engineering reports and calculations. Facilitate and collaborate during project construction administration by interacting with the construction team/GC, reviewing Shop Drawings/submittals and addressing RFIs. Education and Experience Requirements
5+ years of related professional experience in Project Management and civil engineering/land development.
Registered Nevada Professional Engineer (PE), or ability to obtain via reciprocity. Education: bachelor’s degree in civil engineering, or related field, from an accredited university or college. Proficient working knowledge of applicable software, such as, Microsoft Office, Auto CAD Civil 3D, and Bluebeam. Strong communication skills both written and verbal. Strong organizational, analytical, and problem-solving skills. Highly self-motivated, able to work both independently and in a collaborative environment. Why Ardurra? While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers.
We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, disability, protected veteran status, gender identity or interactionual orientation. NOTICE TO THIRD PARTY AGENCIES: Ardurra does not accept unsolicited resumes from recruiters or employment agencies.
In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
Engineering Technician position requires being on call, and at certain times, the broadcast engineering technician will be required to work during evening and early morning hours. The broadcast engineering technician will be available for consultation on operational or procedural problems and may be required to do production work at times.
The following items list some of the responsibilities of the Broadcast Engineering Technician: ESSENTIAL JOB FUNCTIONS: Monitor and prioritize the tech support e mails and repair equipment as needed. Maintain all production and engineering equipment in a suitable and timely fashion to insure the smooth and efficient operation of the station, insure
compliance with FCC technical rules.? Help with installation and maintenance of transmission equipment.? Install, configure, test, and maintain operating systems, application software, virtual machines, and management tools to keep lab servers/broadcast air chains up to date.
Be familiar with on-air operations so issues are effectively troubleshot. Address operational failures to maintain quality broadcast operations. Evaluate operations systems for efficiency improvements.? Suggest and implement, on approval, equipment or system modifications. Design and construct, upon approval, custom equipment, hardware and cable assemblies.? Support verification and validation testing of receivers
in our lab (mobile phones, tablets, TVs, and Gateways).? Develop requirements and acceptance plans for qualifying software and station equipment.
Develop, maintain security, backup, and redundancy strategies.? Identify replacement parts needed for proper repairs and maintenance to all PBS Reno equipment and systems. Provide information regarding part numbers and the best source for the necessary parts.? Available for on call responsibility. May be required to carry a cellular telephone, and be prepared to travel to remote sites in inclement weather as needed to provide fast response to engineering emergencies.? Familiarity with IP for broadcast equipment set up and operation required.
Computer LAN network set up and maintenance skill a plus. Will be asked to respond to routine computer help requests occasionally.? Should be able to diagnose and repair a personal computer. EDUCATION and EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will be considered): Understanding of TV broadcast systems, workflows and distribution. Experience with video streaming technology (e. g. MPEG Dash, HLS, MSS, and RTSP). Experience with virtualization and containerization (VMware, Virtual Box). Working experience with LTE and 5G technologies.
Knowledge of FCC rules and regulations. Strong troubleshooting skills. Proficiency with Microsoft OS, Office Suite; IT & Network skills on broadcast related, IP based equipment and applications. Ability to work on both IP based broadcast equipment and legacy broadcast equipment. Associate Degree in Electronics, Communications, or equivalent combination of education/work-related/military experience preferred. Minimum 1-year experience in a television-broadcasting environment. Strong interpersonal, organizational skills and willingness to assist others. Ability to meet deadlines and prioritize assignments.
Strong attention to detail and accuracy in all aspects of the position. Excellent problem solving and troubleshooting skills. Ability to work extended hours, as needed i. e. weekend, evening and holidays. Available for emergency response 24/7, as needed. Act as responder for station disaster recovery. Have valid state driver? s license. Acceptable driving record. Have the right to work in the United States. PHYSICAL REQUIREMENTS OF THE JOB: Must be able to stand, sit, reach, climb, work in close proximity to others, work outdoors in all weather conditions, and work indoors in environmentally controlled conditions?
Must be able to lift, set up and operate equipment weighing up to 75 pounds, and be able to handle, control or feel objects, tools or controls This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
