lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description Responsible for all facets of providing centralized Technical Customer support concerning all medical equipment.
This includes support of electronic video personal computer and network products to Olympus customers Sales Representatives Field Service Engineers (FSEs) and other related departments. Job Duties Answer inbound customer calls: make outbound calls as necessary. Investigate and resolve issues/problems concerning medical products and update incident
tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs. Provide nationwide technical support to the Field Service Engineers Sales Representatives Customer Service Representatives and Customers.
Provide 24/7 technical support on a rotating basis as required. Prepare and disseminate technical material to the Field Service Engineers Sales Representatives Customer Service Representatives and customer base. Diagnose and troubleshoot the entire range of company electronic video and computer related products in response to customer calls, faxes, or emails. Dispatch Field Service Engineers to customers
for on-site repair as needed after determining the nature of the problem and the probable extent of repairs.
Prepare technical manuals, reports, documentation, and other related materials as required. Submit activity reports daily and monthly logs. Maintain the test equipment rack make necessary repairs or replace test equipment to replicate customer conditions. Provide supplemental field support as required. Field Service Support Sales Rep Support: Establish & Maintain Partnership with all FSE (Field Service Engineer), Sales Reps, and Management to support defined business requirements and drive customer Satisfaction. Responsible for the collection and entry of incident tickets.
Ensure Integrity of data provided (Prior to Entry). Internal department support: work with external departments as applicable to monitor product issues. Support other related departments (i. e. software Regulatory etc. ) as required to drive customer satisfaction. Training & Development: Successful completion of all training and certification programs (Certification defined as 80% or Higher), product training, soft skills. cross training (Medical Products and Surgical Products), and ongoing certifications. Will receive monitoring sessions each month and other training as required.
Perform other related duties as assigned. Job Qualifications Required: Minimum of an Associate degree in a related field (electronic or mechanical technology or computer science). One year experience or a certificate in a related field (electronic or mechanical technology or computer science equivalent experience) and two years' experience repairing and or troubleshooting electrical or electromechanical equipment. Extensive user experience with personal computers and working knowledge of popular software packages such as MSOffice etc. Strong communication skills both written and verbal.
Knowledge of electronic and video systems. High degree of personal organization. Ability to interact with field personnel management and customers. Professionalism: In addition to the above qualifications the candidate must agree to: Cooperate and participate as an effective team member in creating a positive working environment. Demonstrate positive OAI (Olympus America Inc. ) corporate citizenship. Ensure professional and timely communication with customers and sales reps in accordance with established Customer Service protocols. Recognize and adhere to established company and department policies and protocol including but not limited to: Appropriate dress.
Appropriate behavior. Work station. Electronic communication. TO policy. Receptive to positive and constructive feedback as provided by OAI Management. Individuals must possess a high degree of self-reliance, initiative, and creativity. Individuals must be able to work independently. Must work well under pressure. Work flexible hours as required. Preferred: Experience in telephone support a plus. Knowledge of medical instrumentation hospital equipment systems a plus. Experience answering inbound technical support customer calls a plus.
Biomedical/ Clinical Engineering experience a plus. Why join Olympus? Here, people matter—our health, our happiness, and our lives. Competitive salaries, annual bonus and 401(k) with company match Comprehensive Medical, Dental, Visions coverage effective on start date 24/7 Employee Assistance Program Free virtual live and on-demand wellness classes Work-life balance supportive culture with hybrid and remote roles 12 Paid Holidays Educational Assistance Parental Leave and Adoption Assistance Volunteering and charitable donation match programs Diversity & Inclusion Programs including Colleague Affinity Networks On-Site Child Daycare, Café, Fitness Center US Only Limited locations We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you.
Learn more about our benefit offerings at /careers/benefits-perks. About us: Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect.
We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, interaction (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, interactionual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: United States (US) Pennsylvania (US-PA) Center Valley
lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description A Lab Engineer will be responsible for day-to-day running of a lab, assist in setup and maintenance of lab hardware and group software used by R&D teams.
They will be part of team and be working with internal and external groups, e. g. sustaining, development, test engineers and vendors to create, configure, deploy and maintain systems. A successful candidate must be familiar with Server and Desktop hardware and Windows platforms. Able to develop and maintain
installation scripts. They should have a good understanding of securing systems and networks and be able to work with other IT groups as required. Job Duties Assist in user administration in lab for AD Domains, WIFI and other lab systems.
Support backup of key systems and work with IT to resolve issues. Assist in lab audits by Asset Management group. Support of Antivirus upkeep on key systems. Setup and Maintain Olympus hardware for demos and testing as required. Provide support in the lab by ensuring that systems are correctly configured and are functional, for local and remote staff. Create and support lab environments by assembling and modifying and configuring PCs and configuring
network switches/firewalls where needed. Maintain system environments to ensure the latest versions of the software are used, for testing, development and sustaining.
Job Qualifications Required: BS or AS degree in Computer Engineering, Electrical Engineering, or related discipline is acceptable. A college degree is not necessarily required for this position. We also value education achieved via work experience, coursework and training, and even self-guided learning. A minimum of 2+ experience in Information Technology or System integration Preferred: Windows System Admin experience preferred. Experience with creating / maintaining secure windows platforms, including WSUS, patching, vulnerability management.
Understanding of networking including VLAN, VPNS and routing of data. Understanding and experience working with hybrid environments, i. e. on-premise and cloud (aws/azure). Windows scripting (creating and maintaining) – Power Shell, VBScript. Understanding and experience with platform virtualization and virtual machine administration. Why join Olympus? Here, people matter—our health, our happiness, and our lives. Competitive salaries, annual bonus and 401(k) with company match Comprehensive Medical, Dental, Visions coverage effective on start date 24/7 Employee Assistance Program Free virtual live and on-demand wellness classes Work-life balance supportive culture with hybrid and remote roles 12 Paid Holidays Educational Assistance Parental Leave and Adoption Assistance Volunteering and charitable donation match programs Diversity & Inclusion Programs including Colleague Affinity Networks On-Site Child Daycare, Café, Fitness Center US Only Limited locations We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you.
Learn more about our benefit offerings at /careers/benefits-perks.
About us: Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.
For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, interaction (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, interactionual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: United States (US) Pennsylvania (US-PA) Center Valley Research and Development
