Training & Support Provided On-Line-Fully Remote-Must be comfortable working with minimal supervision-Proficient or at least enthusiastic about using Social Media-Positive Attitude-Must Enjoy Helping People-FREE & Discounted Travel Perks! Set your own hours!
Personalized Websites Included! No Quotas! NO Cold Calling! Complete Training & Earn Free Park Hopper Passes and a Free Cruise for 2! You Choose from Many Cruises Available- Up to 30 day Cruises! We will be setting up ZOOM appointments all week! Text “REMOTE” to 917-686-xyz X to set up your online meeting! Space is limited!
the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e. g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. Specific Job Summary (describe the nature and purpose
of the position)Responsible for collaborating directly with internal stakeholders to design, develop, and deploy reporting solutions that transform data into consumable and actionable resources for business leaders.
Responsible for overseeing process improvement initiatives to support the Architecture & Construction (A&C) business function, documenting processes, and collaborating with stakeholders to drive alignment and efficiencies. Responsible for the operational oversight of the project management platform as well as process improvement and reporting initiatives. Oversees and provides guidance to one direct report, as well as to 3rd party consultants. Expected Contributions Develops
operating plans and workable business processes for own department in alignment with function strategy.
Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress, and results. Typically influences the work of cross-functional or extended teams. Responds to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Works to enhance the organization's capabilities through effective staffing and development of others by: Anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
Use appropriate MVW interviewing tools to hire the best managers available from inside or outside. Setting and maintaining high standards for team and individual performance. Providing timely coaching and feedback. Making and rewarding distinctions in performance. Assists more senior associates in achieving business results by: Acting in a consultative fashion to implement programs impacting the broader organization. Assisting in the development and communication of broader organizational goals.
achieving results against budget within scope of responsibility. Taking calculated risks to move the department or team forward. Developing and using systems to organize and keep track of information. Balancing the interests of own group with the interests of the organization. Working with others to identify and remove barriers to success. Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate. Specific Expected Contributions (including duties and responsibilities)Define, Develop, and Execute Reporting Solutions Partner with various stakeholders to determine their reporting needs and translate them into user-friendly outputs.
Work collaboratively with other team members and associates to understand business requirements for reports, then implement, test, and deploy effective reporting solutions. Understand the components of the existing reports and modify existing reports to accurately backss, utilize, and deliver accurate and appropriate reports to meet business requests. Utilize business acumen and data architecture knowledge to determine if requests can be delivered from existing reports or tools.
Define, Develop, and Execute Process Strategies Engages with business stakeholders to clarify and prioritize potential opportunities across multi-discipline processes. Establish and lead project teams in defining and implementing process and system solutions. Identifies and formalizes business requirements and challenges into formal evaluation metrics. Clearly communicate the status of process initiatives to stakeholders and senior executives Develop process metrics and reporting to ensure lasting improvements.
Oversee Project Reporting Systems Identify project management technology strategies that support the evolving needs of the business. Analyze business requirements and engage technical resources to determine system requirements. Develop project plans and schedules which form the roadmap for system enhancements. Oversee all aspects of the project management system, including coordination with and management of 3rd party resources. Provides leadership and direction to system administration resources, ensuring a high level of support. Establish processes and procedures for ongoing support of project management tools, including evaluation, implementation, testing, and training.
Develop and implement training plans as needed to ensure consistency in the use of PMI system tools. Implement tools to support labor management, budgeting, forecasting, and project scheduling. Candidate Profile Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position requires significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience.
A college degree and/or relevant experience are generally required. Specific Candidate Profile Education: Bachelor's degree from an accredited university Experience Minimum of 5 years of relevant work experience in reporting and data analysis Advanced proficiency in business reporting tools Advanced proficiency and experience delivering Share Point and Office365 solutions (e. g. Excel, Power BI, Power Automate, Power Apps, etc. )Skills/Attributes Passionate about creating efficiencies and delivering results. Ability to translate requests into meaningful dashboards and reports.
Self-starter with a strong sense of urgency Flexibility to adapt to changing requirements. Highly developed and effective verbal and written communication skills Delivers high-impact presentations and develops persuasive and convincing communications. Comfortable with large amounts of data and use of data analytics tools Strong project management and collaboration skills Possess an exceptional work ethic, detail-oriented, and competitive in a self-directed environment. Must have a positive attitude and be energetic. Must have integrity; be confident and trustworthy with a genuine concern to balance both the company and the customer needs.
Must have ability to quickly build rapport and trust. #LI-SW1#imvwcorp Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Assists in the training and development of team members Reviews reports for from supervisors and managers regarding profitability at accounts Leads and assists on projects assigned by the Branch Manager Maintains positive customer relations by visiting accounts Manages Drivers Implements headquarters and in-house promotional activities Supports company programs and branch goals Monitors branch inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption Addresses customer inquiries/complaints within 24 hours Other duties as required
Requirements: Valid Driver's License Must be 21 years of age or older to operate a company vehicle Ability to operate a company vehicle in a safe manner Good driving record Previous vending experience is preferred Excellent interpersonal skills for communicating with fellow workers and customers.
Ability to effectively work independently and utilize time efficiently Problem Solver Willingness to learn in a dynamic industry Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities Text AVI to 51893 to join our talent network and apply! We conduct pre-employment drug testing. EOE
of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business
opportunities (i. e. reloads, referrals, additional sales). CANDIDATE PROFILEEducation and Experience Required: High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKSBuilding and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads
from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e. g. reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e. g. review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (e Tour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e. g.
Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e. g. Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e. g. news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i. e. Do Not Call Lists, State registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICSLeadership Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Learning and Applying Personal Expertise Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results. Basic Competencies Job Specific Computer Skills - Using computer hardware and software specific to job (e. g. MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience. Functional Job Family Competencies Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business
opportunities (i. e. reloads, referrals, additional sales). CANDIDATE PROFILEEducation and Experience Required: High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKSBuilding and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads
from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e. g. reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e. g. review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (e Tour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e. g.
Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e. g. Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e. g. news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i. e. Do Not Call Lists, State registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICSLeadership Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Learning and Applying Personal Expertise Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results. Basic Competencies Job Specific Computer Skills - Using computer hardware and software specific to job (e. g. MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience. Functional Job Family Competencies Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
gap analysis for Hyatt BEYOND using multiple systems reports and portal for daily, weekly and monthly reconciliation. Cross verifies Interval Options worksheets submitted by agents, for accuracy of information. Handles all emails for credit card declines and follows up with members for alternate FOP Makes manual updates to FOP as required.
Handles resort declines and verification issues - Contacts member to advise. Provides support to front-line agents and management team with Interval Options/Hyatt BEYOND question and related issues. Revises upcoming payments. Contacts vendors in reference to any issues with payment. Provides support to Travel Customer Service with incoming call
volume. Works closely with Invoicing Team regarding any Interval Options additional services charges. Add-ons - Invoice additional changes that affect final pricing, and email an updated invoice to member.
Handles any Interval Options changes, cancellations and rebooks. Cancellations/Adjustments - process cancellation and or adjustments by issuing a report to Travel Finance, and re-invoicing when applicable. Prepares CSR (Customer Service Refund) forms Works closely with Travel Finance to verify payables due to vendors Reviews Interval Options pending verification report; provides data to Travel Management for agents to follow-up or completes the process in the absence of an agent
or time constrains. Update Business Objects report with cancellations Provides Updated Business Objects report to Operations Research for agent incentive Reviews updates and submits Payable reports to Travel Finance by set deadline responsible for answering calls from member inquiring more details on the Interval Options Provides excellent customer service as well as educates member on our Interval Options processes and available options Responsible for answering emails from customers with inquiries on additional details on Interval Options.
resolves Customer Service issues at a Supervisory authority level Analyses problems giving careful attention to cost implications of compensation, and reaches an independent decision for resolution Open Jira's and review and research technology challenges Reaches decisions on resolutions by analyzing the issue at hand and leveraging II and Vendors T&C.
Reaches decisions by leveraging agency status and relations with vendors. Interacts with related department to complete complex verification issues and/or day to day processes (MARS, Sunset Finance and Travel Finance, ). Creates and follows-up on CTS for any Interval Options related customer service issue Act as a liaison with Resort representations on sensitive verification challenges, with the goal of satisfactory member experience.
Provides technical assistance to both internal staff and members on completing an Interval Option transaction. Maintains an in-depth knowledge of all travel products offered by Interval in order to explain product benefits to customers in ways that addresses their problems Communicates the need for a corporate card payment to management to avoid cancellations and increase in price. Monitor the fluctuation of the week/points value during the verification process. Monitors the fluctuation of the cruise rates and updates working systems and files as well as Finance with necessary adjustments and refunds.
Acts as a liaison between travel department and our Vendors. Review and maintain Interval Options invoicing queue - for resending updated invoices to members. managing Option 10k; interaction with member and system updates update after verification process increases the supplemental fee update with subsequent payments and changes made directly with cruise line, before updated email is sent. handle system alert of discrepancy in final payment due amount Interaction with international offices to complete Interval Options transactions Uses option 10003 to update credit card Knowledge, abilities and skills Must possess a minimum of one year of previous Exchange and Travel industry (cruises and tours) experience.
Must be able to run reports in travcom, revelex- Use external reports to review product flow gaps and create excel document to showcase final details. Must have a minimum of one-year experience of Amadeus application. Must be computer literate and possess basic knowledge of Windows, Excel and Word. Must be extremely detailed oriented and possess excellent organizational skills.
Must be able to manage time and meet deadlines Must be able to communicate effectively, both orally and in writing. Must be able to comply to work in a flexible schedule. Must possess excellent customer service skills. Must be able to work weekends, rotating shifts, Holidays and overtime, as needed Must be able to handle multi tasks. Must be able to work well under pressure. Must be able to work independently, with minimal supervision. Physical Requirements Sitting, standing, walking, manual dexterity (writing, typing, handling), operation of automated equipment (computer).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
