for a front desk supervisor looking for the next step in their hotel career. If this sounds like you, we would love to hear from you! GENERAL RESPONSIBILITIES: Recruit, interview and hire associates for assigned hotel. Meet regularly with General Manager/owner and Vice President to review staffing, morale and any disciplinary situations/investigations.
Assist in new associate orientation and onboarding. Train and support all associates and ensure performance in accordance with established hotel brand standards. Adhere to all Company and brand standards. (Choice Hotels) Compliance with Federal & State Labor laws Ongoing review of staff to ensure adherence to established policies and procedures.
Daily review of night audit packs to ensure accuracy. Weekly preparation/completion of team payroll Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements.
Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership. Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses Oversight of housekeeping and engineer functions Assist in oversight of Sales, Front Office, and Housekeeping Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout Identify areas
of concern and develop strategies to improve performance Recognize service issues and trends.
Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results Participate in sales and marketing process as well as ongoing community involvement Maintain a strong knowledge of local market(e. g. demand generators, competitor strategy and community impact/involvement opportunities) Active participation in budgeting and forecasting to maximize hotel revenue and profits Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed Balance cost controls with exceptional customer service and associate satisfaction Qualifications Previous hotel operations leadership experience Demonstrated passion and sense of urgency in the achievement of results Excellent time management skills, strong leader of people Attention to detail and highly organized Must be self-motivated and results oriented Willingness and ability to train and develop associates Creative problem solving skills Familiar with common computer software programs Must be willing to work varied hours including evenings, weekends & holidays.
Benefits Include Position is Salary and paid weekly. Paid holidays as noted in the handbook. Paid Time Off/Vacation Pay Cell phone allowance
