on a mission. A mission to design , build and support innovative technology solutions that create lasting experiences where people live, work and play. We're looking for passionate, dedicated game changers to join our team and drive the future of Electrosonic.
Think you have what it takes? Read on. The Position: With a position at Electrosonic Inc. you join a team that provides cutting-edge solutions for world-class service. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us! We are looking for an AV Onsite Service Technician located at our customer
site in Boston. This position reports to the Client Support Manager. The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support.
These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis
of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.
This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed. Key Responsibilities AV Technician TIER 1 Able to identify and describe typical systems, their components, cables and terminations used in AV systems AV System knowledge gained in a service or operational environment Experience operating, troubleshooting and supporting a variety of AV systems Ability to navigate system project files in an effort to provide and request additional support Experience with AV tools, common test equipment, and commissioning requirements Basic understanding of network architecture Understanding of control system software Understanding of DSP and related software Understanding of media servers and content streaming Understanding of typical digital signage systems and associated networks Knowledge of Health and Safety rules and workplace safety AVIXA Technologist Certification or ability to complete it within 6 months of hire date AV Technician TIER 2 (all of tier 1 plus) Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments Proficient with room booking and fault ticketing systems Ability to read, understand and convey schematics from CAD files Proficient understanding of Network Architecture and IT systems Experience with projector alignment, blending, lamp and filter changes Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn Mc Bride, etc.
Experience or training on DSP's and related software including, but not limited to; QSC, Bi Amp, Clearone, Dante, Audinate, Polycom Sound Structure, etc. Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, Web Ex, Go To Meeting, Bluejeans, Teams, Google Hangouts etc. Liaising with vendor and OEM wherever needed to restore the services. Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date Experience and training on typical digital signage systems, tools and associated networks Experience and training on typical Webcast delivery systems, tools and associated networks Experience in the planning, execution and delivery of Audio Visual projects within a client environment Experience in the management of small teams N O T E : T h is l i s t of j ob r e s p o n s i b ilities i s n ot an a l l - i n clus i v e l i s t, th is is a ge n e ral d e s cri p ti o n.
The specific tasks assigned may develop over time as the needs of the team and the customers evolves.
What qualifications are required? High level of customer service skills dealing with clients at all levels. Ability to analyze customer situations, make decisions and solve problems under pressure. Ability to work with a high degree of accuracy and detail. Basic numeric skills. Ability to maintain positive working relationships with management, co-workers, clients and vendors. Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. Ability to travel between sites with official client transport service Ability to be detail oriented and work without supervision.
College degree in a related technical field a plus Strong desire to learn. Intermediate experience with Microsoft suite of products May include occasional weekend and after hours work Occasional travel for site work, training and team meetings WORK LOCATION: Primary work location is customer site. Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products. Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market.
With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognized with key industry and sector awards. Electrosonic aims to develop lasting relationships by working in partnership with our customers and suppliers and all others involved in the project. Job Posted by Applicant Pro
will include: Respond to client service requests for Audio, Video, Broadcast system support Troubleshoot, diagnose, and resolve, AV hardware, software, and network system issues Troubleshoot and repair IT-based hardware or software and network technology systems that provide broadcast and AV services Perform maintenance and service calls on client sites as needed Track requests, communicate problems, and document resolutions in helpdesk platform Support Windows/Linux-based digital signage system to ensure playback functionality Troubleshoot LED and DSP equipment issues Maintain LED and DSP equipment and systems Ensure the stability and integrity of network voice, data, video, audio, and wireless-access
services used in a large-scale audiovisual and event production facilities Support on-site installation of systems by working with client IT organizations or services Configure, deploy, administrate, and maintain broadcast/audio/video/control workstations and servers Participating in on-call support as needed Provide support to integration team working on new projects/jobs site installations You are someone who has: Knowledge of signal flow for audio/video and control systems 5+ years working in large scale live broadcast environments Implemented, administrated, and troubleshoot audio or video infrastructure devices Managed windows-based workstations, desktops, servers, or vms Integrated various
AVover IP solutions; kvm, video transport/streaming, audio-over-IP, etc.
Worked with non-technical customers or clients of various skill level Ability to remain efficient and organized while handling multiple tasks simultaneously LED equipment knowledge and experience DSP equipment knowledge and experience Proficient in cable termination techniques and standards Knowledge of various video and audio formats or processing Ability to create accurate client operations guides and documentation for systems Strong computer skills in a Windows and Linux environment Ability to quickly learn new or unfamiliar technology, software, products using documentation and resources Comfortable being on lifts and ladders (10FT+) Willingness to travel and comfortable using public transit We know you have your choice of roles for your next opportunity.
Here's why we think you should choose Metinteractive: Metinteractive strives to foster a collaborative, forward-thinking and creative environment. Employees are encouraged to be " figure-outers" and work together as a team. Additionally, Metinteractive offers competitive employee benefits including a continuing education program, employee discount program, and generous time off.
Check out our website HOME - Metinteractive Compensation range is $30 to $42 hourly, commensurate with level of experience. About Metinteractive Metinteractive intersects at the convergence of architecture, technology + communication - providing strategic, sustainable cross-channel solutions and scalable platforms that deliver true engagement at every touchpoint. Known as a technology solutions powerhouse, clients often come to Metinteractive for software and hardware expertise. But, even more often, they discover our ability to solve problems on a much broader level, providing a cohesive strategy that marries technology, marketing, ecommerce, and other services into an integrated scalable platform.
Metinteractive is a Women-Owned Business Enterprise, Affirmative-action, Equal opportunity employer with offices in Connecticut, New York, West Virginia, and Nebraska. Metinteractive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, national origin, age, disability, or genetics. In addition to federal law requirements, Metinteractive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. Up to $5,000 Sign on Bonus What to expect as a Commercial Security Senior Service Technician: The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.
As a Service Technician, this person is expected to be a highly proactive
and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services' core values. Travel to Commercial client sites to service, repair, troubleshot and detect access control equipment and IP based video security systems.
Including but not limited to: Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems) Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security
systems as required to ensure operability and compliance with any applicable building code Apply all necessary documentation for tracking of service related issues Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications Establish and maintain effective working relationships with both internal and external customers Provide phone and on-line remote diagnostic support Drive to commercial client sites, with a company issued vehicle, to perform service Perform other duties as assigned by Operations Management What knowledge and skills are required: High School Degree, Vocational School or equivalent required 5+ years of field experience Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI Possession of state specific licensing (i.
e. Class D or Alarm Installer etc. ) or ability to hold license once hired Understanding of Windows operating systems and overall IT network topology Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values Ability to meet deadlines and work in a fast based environment with minimum direction Good communication skills for effective interaction with internal & external customers Available for scheduled " on-call" duties to respond to emergency service calls Strong troubleshooting skills, mechanical and electronics aptitude Capable of lifting up to 50lbs and work on ladder heights of up to 16' Be able to work independently or as a member of a team Good verbal and written communication skills #LI-JS3#LI-JS3 Allied Universal® is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
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