performance. The person will also troubleshoot problem areas in a timely and accurate fashion using diagnostic and help request tracking tools and provide end user training and assistance where required. This role is also responsible for the administration of user account setup and maintenance, email system, end-point security, virus/malware remediation, patch management, workstation file backups, file system security and Citrix administration.
DUTIES AND RESPONSIBILITIES: Operational Management Respond to incoming Help Desk requests from end users in a courteous and timely manner. Provide on-going hardware and software analysis, diagnosis, troubleshooting and resolution services for
end user computing problems. Purchase, install, configure, test, maintain, monitor, and troubleshoot all end-user hardware and software. Develop and maintain workstation imaging and software distribution processes to ensure the timely deployment of new and reimaged end user PCs.
Develop and maintain an accurate inventory database of all computer assets. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in troubleshooting and problem resolution. Recommend, implement, maintain, and audit the end-point backup solution to prevent the loss of end user data. Deploy and maintain end-point security software and ensure definitions are up-to-date.
Respond to and remediate virus and malware infected machines.
Assist with the OS and 3rd party patch management process for servers and workstations. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Develop documentation for internal IT and end-user training and support purposes. Provide formal/informal technology training for users. Review end user compliance and enforce policies regarding PC hardware and software operations. Administer systems including but not limited to AD user accounts, company-wide email system, file server security, Share Point Security and Citrix. Process IT purchase orders and invoices.
Strategy & Planning Assist in developing short and long-term strategies and capacity planning for meeting current and future end user computing needs. Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products and solutions that meet business needs. Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, replacements, upgrades, and repairs. Assist in software releases and rollouts according to best practices. QUALIFICATIONS: College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience.
3-5 years progressive IT experience. Knowledge of computer hardware, servers, desktops, laptops, tablets, smartphones, peripheral devices, printers, MFPs, copiers, label printers, etc. Knowledge of networking infrastructures, including LAN, WAN, VPN, etc. Knowledge of Citrix administration tools and resources. SKILLS: Exceptional customer service orientation. Excellent time management skills and attention to detail. Analytical skills to interpret data, organizational skills Ability to work with others in a team environment to achieve a common goal Ability to communicate ideas in both technical and user-friendly language Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to independently fix issues with little or no supervision.
HOW TO APPLY: Please follow the link on this page to apply or send your resume directly to xyz X@. Sparboe is an Equal Opportunity Employer.
