in a fast-paced environment. If you are passionate about cars and have a knack for finding the right parts, we want to hear from you. Responsibilities: - Assist customers in identifying and purchasing the correct automotive parts for their vehicles- Provide exceptional customer service by promptly and accurately filling parts orders- Answer customer inquiries regarding part availability, pricing, and compatibility- Maintain product knowledge and stay up-to-date on new parts and accessories- Ensure accurate documentation of all transactions, including invoices, purchase orders, and returns- Collaborate with the service department to ensure timely delivery of parts- Maintain the cleanliness and
organization of the parts department- Monitor and manage inventory levels to meet customers' demands- Utilize effective communication skills to build strong relationships with customers and colleagues- Adhere to all dealership policies, including safety and compliance regulations Requirements: - Minimum of 1 year of experience as a Parts Advisor in an automotive dealership setting- Familiarity with Subaru vehicles and their parts preferred- Proven track record of delivering exceptional customer service- Strong communication and interpersonal skills- Ability to work both independently and collaboratively in a fast-paced environment- Proficiency in using computer systems and automotive parts software-
Excellent organizational and time management skills- Detail-oriented with a high level of accuracy in all tasks- Ability to lift heavy objects and stand for extended periods We offer a competitive hourly wage between $20 and $22, commensurate with experience.
In addition, we provide a comprehensive benefits package, including health insurance, retirement plans, and employee discounts. Join our team at Bertera Subaru of Hartford and be a part of a thriving dealership with a commitment to excellence in customer satisfaction. To apply for the position of Experienced Parts Advisor, please submit your resume, cover letter, and references through our online application portal.
Only qualified candidates will be contacted for further consideration.
high-quality vehicles, reliable service, and trustworthy advice. As an esteemed member of the Bertera Automotive Group, our dealership is committed to fostering a positive work environment and promoting career growth for our employees. Job Description: As a Service Advisor at Bertera Subaru of Hartford, you will play a crucial role in ensuring the utmost satisfaction of our customers by delivering exceptional service and support.
You will serve as the main point of contact between our customers and our service department, effectively communicating vehicle concerns, diagnostics, and recommended solutions to maximize customer satisfaction and revenue for the dealership. Responsibilities:1.
Greet and welcome customers in a courteous and professional manner, ensuring a positive first impression.2. Initiate and conduct comprehensive consultations with customers to understand their vehicle concerns and maintenance needs.3.
Effectively communicate vehicle issues and recommend appropriate repair and maintenance services to customers, ensuring their understanding of the recommended solutions.4. Provide accurate estimates and timelines for services, keeping customers informed of any changes or delays that may occur.5. Coordinate with the service department to schedule appointments and efficiently manage the workflow.6. Maintain thorough and organized records of customer interactions,
recommendations, repair orders, and invoices.7. Monitor the progress of repairs, communicating updates to customers and addressing any concerns or questions they may have.8.
Uphold a strong knowledge of Subaru vehicles, warranties, and service options to provide accurate information and advice to customers.9. Collaborate closely with technicians and parts personnel to ensure efficient execution of repairs, accurate invoicing, and timely completion of service requests.10. Strive to meet or exceed individual and departmental sales and customer satisfaction targets.11. Continuously enhance knowledge of automotive technology, service procedures, and industry trends to stay ahead.
Qualifications:1. High school diploma or equivalent required; industry-related certifications or diploma preferred.2. Proven experience as a Service Advisor or similar role within the automotive industry.3. Exceptional interpersonal and communication skills, with the ability to actively listen and articulate information effectively.4. Strong customer service orientation, ensuring genuine care and attentiveness towards customer needs.5. Proficient computer skills, including the ability to work with dealership software and systems.6. Detail-oriented with excellent organizational and time management skills to handle multiple customer requests simultaneously.7.
Ability to remain composed under pressure and resolve customer concerns and conflicts in a professional manner.8. A valid driver's license and a clean driving record.9. Familiarity with Subaru vehicles and their maintenance requirements preferred.10. Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules. Benefits: - Competitive salary within the specified range, commensurate with experience and performance. - Opportunities for career growth and professional development within the Bertera Automotive Group.
- Comprehensive benefits package, including health insurance, dental coverage, and retirement savings options. - Paid time off and vacation days. - Employee discount on vehicles and services. - Positive and supportive working environment. Note: This job description reflects the general details necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
