and many opportunities for professional development? If so, please read on! This customer care position earns a competitive wage of $17-$21 per hour , depending on experience. We provide wonderful benefits , including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay.
If this sounds like the right opportunity for you to put your exceptional phone skills to good use, apply to join our office team today! ABOUT CABS HEATING & AIR CONDITIONING At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take
care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.
Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs. We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities
for professional development. If you are looking for a company that you can grow with , look no further!
A DAY IN THE LIFE OF AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) In this customer care position, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls. A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates. You find great satisfaction in helping our customers receive the assistance they need! QUALIFICATIONS FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) High school diploma OR equivalent 2+ years of customer service experience Exceptional communication and customer service skills Basic computer skills Experience using Microsoft Word and Excel Ability to work extended hours, nights, and weekends Ability to read a map and geographical knowledge of our service area Do you enjoy being on the phone?
Can you remain calm and collected no matter the circumstance? Do you thrive in fast-paced environments? If yes, you might just be perfect for this customer care position! WORK SCHEDULE FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) This office position typically works 8:30 AM - 5:00 PM, Monday-Friday.
The schedule can vary during our busy season. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 34240
- Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date
knowledge of all programs and systems. Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus
is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit. EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $17.00/Hr. Posted Min USD $16.75/Hr.
