product recalls and improved manufacturing processes. The Role The Engineering Solution Analyst is part of a global team of professionals in the business-critical infrastructure systems and platforms supporting the global Markem-Imaje business. The Eng SA (Engineering Solution Analyst) has to perform the day-to-day activities to ensure availability of the IT services for the users and more specifically to ensure the availability of the engineering, R&D tools to specific users.
The Eng SA has to follow the MI IT processes, communicate and support our outsourcing partner and 3rd party suppliers. Partnering with IT colleagues in Digital Applications, Dover Information Technology, MI Architecture/Security/Technology
department and our strategic Infrastructure Services outsourcing provider and with specific MI team such as R&D, Supply Chain and Engineering.
The Eng SA will ensure that support is provided within the SLAs and OLAs and will collaborate to deliver projects on time. Job Responsibilities: Support users within SLAs, OLAs and KPIs. Work closely with other members of the team and other teams, departments, third-party companies, and Dover’s shared services to achieve the optimal service level. Support and help our strategic outsourcing partners on a day-to-day basis. Provide regular feedback to the service delivery manager on supplier, third parties, Dover’s Shared services performances with
respect to operation of contracted services.
Embrace and Inspire continuous improvement in systems and process designs at within Markem-Imaje and Dover’s shared services supporting MI ICT functions. Create documentation, report and processes when missing Improve and maintain the existing documentation up to date Where appropriate, escalate major issue to ensure an appropriate level of customer care and support. Ensure availability of the engineering/R&D tools by being proactive on issues, managing alarms/monitoring Ensure that our backup solutions are working for engineering/R&D tool Build corrective action plan based on Root Cause Analysis.
Follow the ITSM best practice processes. Contribute to ICT infrastructure and strategic technology change projects Together and in agreement with the Senior Enterprise Solutions Project Manager and the service delivery manager support any planned and unplanned with short notice projects based on priorities Ensure that the projects are delivered on time, on budget without impacting system availability. Ensure cross training with the other team members Perform other duties as required. Job Requirements: Bachelor’s Degree in Information Systems, Computer Science, Information Technology or related field of study.
3+ years of professional IT experience in a substantial IT administration and support role knowledge and experience with ITIL Very good understanding of IT support/infrastructure services in an enterprise environment. Organizational skills paired with a hands-on mentality and independent and autonomous working approach. Identify procedural issues on your own, propose solutions. Proficient interpersonal skills necessary to establish and maintain effective working relationships. Understanding of both current and emerging technologies and supporting best practices. Thorough understanding of hardware/software contractual, licensing and lease agreement concepts.
Knowledgable in Windows, Linux (Debian, Red Hat), VMWare, Networking Knowledge, Skills, and Abilities: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar.
Presents concise, well organized reports in Microsoft Word, Power Point and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Markem-Imaje business. Cooperates fully with others to achieve organizational goals.
Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.
Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Provides Initiatives and work with autonomy: Acts with speed and propose initiatives. Identifies and helps remove obstacles to teamwork. Champion’s change. Builds and sustains honest relationships with the team.
Offer interaction and clear communication. Listens to understand input, feedback and concerns of his/her manager and teammates. Responds promptly to questions and concerns of the teammates and manager. Promotes spirit of cooperation and teamwork within his/her department. Assures a safe work environment. Contacts (Internal and External): Heavy contact with line management, IT users and the IT team. Close contact must be maintained with representatives of firms providing data processing hardware, software and support service. The right candidate if you are aligned to our values and culture: • Collaborative entrepreneurial spirit • Winning through customers • High ethical standards, openness and trust • Expectations for results • Respect and value people If you believe you match our values and have the experience we’re looking for, apply!
We can’t wait to hear from you! Work Arrangement : Hybrid We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.
Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.
Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact xyz X@markem- for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
