customer service. This position requires strong observational skills, excellent verbal and written communication, and the ability to handle difficult security situations calmly and professionally. Responsibilities: Access Control: Monitor and control access points, including property gates and doors, ensuring that only authorized individuals enter the resort premises.
Respond to system-generated alarms and respond appropriately. Issue access badges, verify identification, and enforce entry restrictions as per resort policies. Security Patrols: Conduct regular physical patrols throughout the resort to monitor for any suspicious activities, security breaches, or safety hazards. Maintain
a visible presence to deter potential threats. Maintain patrol and pass-down logs. Incident Response: Respond promptly to security incidents, including disturbances, medical emergencies, accidents, and any other security-related issues.
Take appropriate actions to mitigate risks, provide assistance, and contact emergency services if needed. Surveillance Monitoring: Monitor cameras tied to resort security and access control systems to identify potential security threats or breaches. Maintain accurate records/logs of incidents and activities, and prepare detailed incident reports as necessary. Special Event Management: Assist in managing crowds during peak periods or special events, ensuring
the safety and orderly flow of owners, visitors, and guests. Provide guidance, directions, and support as needed.
Emergency Preparedness: Be an active member of Wohali’s Emergency Response Team (ERT). Be trained in emergency response procedures, evacuation plans, First Aid and Basic Life Saving (BLS) techniques. Assist in conducting ERT drills and training sessions to enhance preparedness among staff, owners and visitors. Customer Service: Provide exceptional customer service to owners and employees, addressing inquiries, concerns, or requests in a friendly and professional manner. Offer assistance and guidance, maintaining a positive and welcoming atmosphere.
Property Protection: Safeguard resort property and assets by conducting regular physical inspections of doors, windows and property in general and reporting any unauthorized activities, theft, or damage. Collaborative Approach: Collaborate effectively with Wohali staff, including other people safety personnel, management, and various departments, to maintain a cohesive and safe environment. Share important information, coordinate efforts, and support as requested/needed. Policies and Procedures: Adhere to and model all Wohali policies including security policies, procedures, and protocols.
Stay updated on the latest security best practices and industry standards. Maintain confidentiality and integrity when handling sensitive information. Qualifications and Skills: High school diploma or equivalent (additional security, safety, military, or law enforcement training is a plus) Proven experience in a security-related role is preferred Excellent observational and surveillance skills Strong interpersonal, written, and verbal communication skills Ability to handle stressful situations calmly and professionally Basic computer skills for incident reporting and access control systems Physical fitness and the ability to stand, walk, or patrol for extended periods Trained in First Aid/Basic Lifesaving Skills (BLS) is preferred Familiarity with security systems and surveillance equipment is preferred Integrity, honesty, and a strong sense of responsibility Be available to work all shifts of the day and night as needs dictate Be a team player who is willing to go above and beyond for the betterment of the Wohali team Pay to be determined based upon experience
eating surfaces. Housekeeper must be knowledgeable in the proper use and safety of cleaning products. Dusting and Polishing Furniture and other woodwork in each room must be dusted regularly. Additionally, applying furniture polish to certain items may be required.
Light fixtures and ceiling fans also must be dusted. Sweeping, Vacuuming, and Mopping Depending on the floor surface, sweeping, vacuuming, or mopping may be needed. At times, carpets may need to be shampooed. Organizing and Stocking Hotels provide various items to their guests for convenience, such as soap, shampoo, conditioner, lotion, coffee and tea supplies, and stationery. Housekeepers must know which items should be in
each room and restock them as needed. Changing Linens and Towels Housekeepers must remove soiled linens and towels from the room, replacing them with clean items.
This requires putting clean sheets on all beds in the room and replacing bathroom towels with a sufficient type and quantity. Waste Removal Removing waste from wastebaskets and ashtrays and disposing of it properly. Transport garbage containers from kitchen and work areas to dumpster; empty and clean according standards. If the waste is hazardous, requires following Occupational Health and Safety rules and regulations for disposal. Adhere to recycling regulations. Maintain Cleanliness of all Dining Utensils Responsible for making
sure all plates, glasses, bowls and silverware are perfectly cleaned between uses by using an industrial dishwasher and then hand polishing to remove leftover smudges.
Stock kitchen lines with designated cleaned wares, utensils and equipment. Clean spills in kitchen and work area immediately. Clean and sanitize pots, pans, utensils and other kitchen equipment. Maintain Cleanliness of Kitchen and Storage Areas Make sure the kitchen and storage areas are kept clean at all times. This includes cleaning industrial kitchen appliances, such as stoves, grills, freezers and ovens etc. Organize and restock work areas for the next shift as specified in departmental standards.
The kitchen must meet health and safety standards at all times. Assist With Food Storage, Rotation and Preparation Responsible for food preparation. This includes things like preparing fresh salads, grilling, garnishing dishes and adding fresh salt or pepper according to customer taste. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential: Ability to communicate in English with guests, co-workers and management to their understanding Ability to count Ability to read and write legibly Ability to work cohesively with co-workers as part of a team Ability to communicate in a second language, preferably Spanish Familiar with proper sanitation regulation Knowledge of proper chemical handling Education: A high school education or its equivalent preferred. Experience: Previous experience within the hospitality industry preferred. Basic Expectations: Have a high degree of self-motivation and the ability to work independently.
Ability to work under pressure in a demanding environment. Bright and organized, detail oriented, confident and efficient person with great people skills and a can-do attitude. Reasoning Ability: Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout Frequent lifting and carrying up to lbs. Frequent kneeling, pushing, pulling, lifting Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks Occasional ascending or descending ladders, stairs and ramps Requires to reach with hands and arms and often stop, kneel, crouch or crawl.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. This is a full-time position, and as such, hours and days to work WILL fluctuate up to and including weekends and holidays.