to accommodate your needs in a timely manner. Job Summary At Mountain America, the Member Experience Officer (MEO) recognizes and meets member needs by providing quality service through teller, branch operations, and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams.
Job Description LOCATION Kimball Junction Branch: 1672 W Newpark Blvd Park City, UT 84098 SCHEDULE Full Time; Monday - Friday 8:45am - 6:15pm; Rotating Saturdays 8:45am - 2:15pm At Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $18.00 per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more!
To be effective, an individual must be able to perform each job duty successfully. Member Focus Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone Provides quality service to credit union membership by backssing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts,
servicing existing accounts, and explaining our products and services that best suit our member's needs Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach Loan Servicing Prepares and disburses loans within lending limits and credit union guidelines Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Cash Transactions Accurately maintains cash drawer.
Accurately and efficiently processes transactions in accordance with established policies and procedures Assists in the opening and closing procedures of the branch Responsible for Branch Security which includes vault combinations, security codes, and member information. Handles all transactions with accuracy and courtesy, while maintain privacy and security. Other Responsibilities While in this position, will travel within regional area (up to 15 miles), to provide assistance to different branches and receive training and feedback from different branch leaders.
Requires occasional travel to other branches Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least one year of retail banking or related sales and customer service experience preferred Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings To be completed during the first 90 days: Valid Driver's license required. MSR Onboarding Package: Branch Foundations Teller Follow-up Training Annual FSR Certification Training to be completed generally during the first 90 days: New Account Training IRA Training Loan Training Loan Follow-up Training Notary Public NMLS Certification Must be able to qualify annually as a Mortgage Loan Originator under S.
A. F. E Act Registration Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Symitar experience preferred Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-AW1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
- as the best workplace " to grow your career" in the U. S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package.
Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity
to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more
experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location(s): Location: Kimball Junction Branch6480 Highway 224Park City, UT 84098 Benefits: Information about Wells Fargo's US employee benefits can be found here Posting End Date: 26 Dec 2023 Job posting may come down early due to volume of applicants.
We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9adf9e4b-7709-4dd43acc21b
