help desk tickets generated from phone calls and our help desk portal. The ideal candidate for this position is well-versed in Windows-based computing solutions with strong experience in server and infrastructure maintenance. This is a full-time opportunity (with full company paid benefits) working in a fast-paced office/warehouse environment.
Responsibilities: Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Server installation, configuration, and upgrade. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Operates,
maintains and configures routers/switches/voice systems/Voice over IP. Qualifications: 2 year degree in related field highly preferred. At least 1 year experience in an IT help desk role.
Experience with Microsoft Dynamics, Active Directory, Windows 10 and Windows 7, and Zebra printers. Demonstrated excellence in customer service and communication skills both over the phone, and in person. Must enjoy telephone support as that is the majority of the position with a small percentage on-site support. Ability to analyze technical issues, determine a solution, and effectively communicate solution to end user. Knowledge of Firewall setup and administration and maintenance. Basic Apple knowledge and experience providing support for OS. Candidates will need to pass a criminal background check.
Suggest changes & improvements for d/base maintenance or protection. Dsgn d/bases w/ both frontend & back-end users in mind. Reqmts: Bach's deg in Comp Sci, Comp & IT or related. 12 months of exp in Data Administrator or related position. Proficient in using SQL prgmg language. Apply, mail CV w/ Job# to 230 Centerpoint Blvd, New Castle, DE 19720.
