and people skills to coach, assist, and resolve issues for customers and internal team members. Job Summary: The Senior Systems Engineer will be responsible for overseeing the delivery of high-quality, reliable IT services to our clients, ensuring that their needs are met and exceeded.
You will be responsible for working with a dedicated team of IT professionals, developing strategic plans, and fostering a strong relationship with the client. The ideal candidate is an experienced leader with excellent technical, communication, and organizational skills. The Role: Deliver an exceptional customer experience in all interactions, keeping clients informed and notifying them of incident progress
on a regular basis. Research and deploy new Server and Networking technology. Serve as an escalation point, leader, and mentor for other technicians on the team.
Resolve networking issues with Firewalls/Routers, Switches and APs. Promote a culture of customer service, respect, and excellence. Following, evaluating, and updating technical/support procedures. Resolve server related alerts and issues. Take a proactive approach when solutioning technologies for clients. Incident management and outage recovery. Plan and manage project solutioning and implementation. We have a culture of proactive solutioning. We want people who don’t see a problem and resolve it, we need people who see an
issue and ask “why? ” ensuring we uncover the root cause rather than handling it for the short term.
Why We Work Here: Competitive Salary Leadership opportunities We are laser-focused on growth Tons of learning opportunities Our company values Our team! Requirements: Minimum 5 years’ experience in Information Technology or related fields IT Industry Certifications preferred, such as: Microsoft, Cisco, VMware, etc. Extensive technical skillset working with Servers, Networking, Virtualization, M365, etc. Excellent customer service skills and professionalism with both internal and external customers. Proven decision-making skills using sound judgement. Ability to work under pressure.
MSP Experience with PSA, RMM, and other client Management tools a big plus. Benefits: At Lavoda Systems, we are committed to supporting the well-being and success of our staff. As part of our team, you can look forward to a comprehensive benefits package designed to promote a healthy work-life balance and reward your hard work. We are proud to offer the following benefits: Vision Plan : Keep your eyes healthy with our top-tier vision plan, covering comprehensive eye exams, lenses, frames, and contact lenses. Dental Plan : Our dental plan offers coverage for preventive, basic, and major dental care services.
This includes cleanings, fillings, crowns, and orthodontic treatments. Medical Plan : We provide a range of medical plan options to suit your needs, including coverage for doctor visits, hospitalizations, prescription medications, and preventive care. Paid Time Off (PTO) : Achieve a healthy work-life balance with our generous PTO policy, allowing you the flexibility to take time off when you need it. Rest, recharge, and return to work feeling revitalized. Vacation : Our generous vacation policy ensures you have ample time to relax and pursue your personal interests.
Sick Days : We understand that unexpected illnesses can happen. Our sick days policy ensures you have the time you need to recover without worrying about your job. Holidays : Our employees enjoy several paid holidays throughout the year, allowing you to celebrate special occasions and cultural events with family and friends
