equipment.
This position is an entry level support position with the ability to grow. You will learn new skills while growing your existing skills on live systems. Travel as required. ( Key Role Accountabilities • Provide technical support to end users• Perform troubleshooting and repairs on IT equipment• Install and configure software and hardware (printers, PCs, programs)• Perform maintenance activities on IT equipment• Maintain licenses and upgrade schedules• Train end-users on new technology • Other duties as assigned Role Structure Direct Reports- None Dotted Line Reports- None Peers- Applications/Reports Developer & Technical Support Role Requirements Qualifications · Associates
Degree or equivalent education and/or work experience in an IT field is required · Bachelor's Degree in an IT related field is preferred Experience · Windows OS, Microsoft 365 (Outlook, Excel, Word, PPT) · 1-3 years IT Support/Help Desk experience preferred Skills · Solid knowledge of IT systems and applications · Basic understanding of TCP/IP protocols and LAN configurations · Ability to troubleshoot and repair IT related issues · Strong organizational skills and attention to detail · Demonstrated ability and commitment to a high level of customer service and issue resolution · Strong written and oral communication skills, the ability to prioritize work effectively, and manage multiple tasks
· Strong problem-solving skills · Maintain a high level of confidentiality and professionalism · Meets tight deadlines and can manage a heavy workload (at times) · Proven ability to collaborate with others to define root cause and develop an action plan · Reputation for teamwork, strong work ethic, and commitment to delivering results Physical Demands and Work Environment · Full time on site at Maryville, MO facility · Hours are 7:00am-4:00pm or 8:00am-5:00pm with one hour lunch · Physical work environment will include both a climate-controlled office and manufacturing environment · Must be comfortable sitting at a desk for majority of day · Bending, stooping, walking and stair climbing are required; may need to lift items of light to medium weight · Must adhere to Company's quality standards, safety rules and regulations including wearing PPE when in manufacturing environment This job description is not intended to be all-inclusive; an employee will also perform other related job responsibilities as assigned by immediate supervisor and other management as required.
Laclede Chain reserves the right to revise job descriptions or change and/or modify job responsibilities, functions and requirements as the need arises. This job description does not constitute a written or implied contract of employment.
