Mercy's Mission : The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and patient & family services.
What Is in It for You? Work for a place with mission and purpose. Work with great people around you. Great benefits like Medical, Dental, Vision, PTO, and 401(k). Make a difference in your community. Compsenation - $45,000 - $60,000 per year. What Is This Job All About? Lead and manage a team of IT support professionals, providing guidance,
coaching, and mentoring as needed. Plan, coordinate, and monitor day-to-day IT support operations, ensuring the delivery of high-quality service and timely resolution of issues.
Develop and maintain an IT support service catalog, documenting services and support offerings provided to internal clients. Maintain up-to-date and accurate documentation of internal IT policies, procedures, and service level agreements. Ensure compliance with internal security and data protection policies, including documenting and reporting security incidents as required. Work with cross-functional teams to identify and implement IT support improvements, including new technologies, automation, and process improvements.
Manage vendor services, contracts, and relationships as needed.
Knowledge of basic accounting principles, software licensing and procurement. Other duties as assigned by the IT Director. What We Need from You: A Bachelor's degree in computer science, information technology, or related experience may be substituted for a bachelor's degree. 5-7 years of experience in IT support or related technical field, with at least 3 years of experience in IT management position. A certified ITIL Foundation Certification is a plus. Demonstrated experience in leading teams of technical support professionals. Strong technical background with experience in Windows desktop and server operating systems, Active Directory, Exchange, Office 365.
Excellent communication and interpersonal skills, able to communicate and influence at all organizational levels. Strong organizational and project management skills, as well as an ability to multitask and prioritize efforts based on business needs. Proven track record of developing and maintaining successful relationships with internal and external stakeholders. The IT Support Manager position is a key addition at Mercy as we seek to make a difference in the lives of those around us. Are you up for this great opportunity? Apply Today!
