Essential Functions Include: Medical Information service delivery Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of Pro Pharma` s medical clients.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and Pro Pharma internal policies and practices. Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations,
Pro Pharma`s Standard Operating Procedures (SOPs) and client Working Practices (WPs). Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing.
Ensures tasks are completed within the deadlines documented in the agreed Pro Pharma SOPs and WPs. Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data. Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance Maintains
quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems Quality checking translations in line with the translation SOP.
General Provides after-hours coverage on a rotated basis subject to business requirements. Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to Pro Pharma and its clients is managed in accordance with Data Privacy regulations described in Pro Pharma SOPs and the Confidentiality Statement within the Contract of Employment. Complies with the Company's health and safety policies.
Other activities as assigned as delegated by the Manager. Qualified candidates must have: Life science degree OR Nursing degree (RN/BS/BA/MS). Mother tongue in Spanish, preferably Latin America Spanish Fluent in English. Strong translation skills. Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills. Ability to write in a fluent and grammatically correct manner in the target language for the role Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability. Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills. Proactive with demonstrative ability to independently identify problems and suggest effective solutions. Ability to learn, take instruction and apply to daily operations/tasks. Receptive to constructive feedback and able to take responsibility for work allocated. Self-motivating. Ability to demonstrate initiative and internal drive.
Willingness to seek out additional workload projects. Effectively work independently and as part of a team. Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
customer service and accepts responsibility in maintaining relationships that are equally respectful to all. ESSENTIAL FUNCTIONS: Evaluates, plans, implements, and documents individualized nursing plan of care for patients of all ages. (Newborn and Children: Specific to ED, LDRP, Pediatric Units.
)Promotes patient's independence by establishing patient care goals and including the patient and family in discussions regarding medical issues, testing, medications, and self-care skills. Observes the patients' physical, mental, and emotional conditions and reports any changes as appropriate. Provides direct patient care and support as part of the health care team. Mentors, develops and trains
new staff and students. Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
Must be able to demonstrate unit-specific competencies required by unit-specific checklists. This should occur within a reasonable orientation timeframe to a new unit and on-going thereafter. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Ability to apply the basic principles of nursing. Demonstrated ability to communicate effectively. Keyboarding skills and basic computer skills. Multi-tasking and prioritization skills. REQUIRED BEHAVIORAL SKILLS: Integrity: A personal presence which is characterized by a sense of
honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations. Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation. Excellence: Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects.
Must be able to lead and/or facilitate process improvement. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Graduate of nursing program PREFERRED EDUCATION AND EXPERIENCE: BSN is strongly preferred Previous experience Graduate of an accredited nursing program LICENSURE OR REGISTRATION REQUIRED: Current licensure as a Registered Nurse in the State of Kansas. Healthcare Provider BLS through the AHA or ARC within 30 days of start date. SPECIAL REQUIREMENTS FOR SURGICAL SERVICES (ONLY) Regular and Holiday call is required for RNs in OR, CVOR, Endoscopy and Perianesthesia. (No call is required for staff assigned to PASS.
)RNs assigned to OR, CVOR and Endoscopy require a 30 minute response time when being called in. RNs assigned to Perianesthesia require a 45 minute response time when being called in. We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day. For more details: jobs-search. org/insurance_hutchinson-c432128/job_i1949138742
